Store Experiences

Transforming
In-store
Experiences

Create consistent personalized omnichannel experiences

Create consistent personalized omnichannel experiences

Enable rich customer experiences in stores

While brick and mortar retailers focus on going digital, online retailers continue to expand in physical locations. Today, customers switch between channels based on context, product, and convenience. What was bought in-store once, could be ordered online and picked up in stores.  All of this points to physical stores being critically important – not only for growth but also in ensuring seamless omnichannel experiences.
To ensure continued loyalty and increased engagement it is important for retailers to provide rich shopping experiences in stores. SkillNet, a digital transformation consulting company, brings together best-in-class engineering, innovation, design and experience

 

of the commerce domain to enable retailers to create consistent personalized in-store experiences with the following Services

  • Point of Sale (POS) Implementation
  • Omnichannel Enablement
  • Inventory
  • Loyalty
  • Merchandising
  • 24 x 7 Global Support
  • Point of Sale (POS) Modernization

 

of the commerce domain to enable retailers to create consistent personalized in-store experiences with the following Services

  • Point of Sale (POS) Implementation
  • Omnichannel Enablement
  • Inventory
  • Loyalty
  • Merchandising
  • 24 x 7 Global Support
  • Point of Sale (POS) Modernization

1. Point of Sale (POS) Implementation

Reimagine in-store experiences

In retail store operations, Point of Sale (POS) solutions increase customer engagement. They help:

  • Store associates to quickly access inventory levels, product information
  • Assisted selling and clienteling
  • Boost conversion rate and order sizes
  • Enhance in-store sales productivity
  • Increase store associate efficiencies
  • Reduce capital expenditures and IT operational costs

Since 1996, we have partnered with global & US-based retailers on 100+ consulting, implementation and customization engagements. Our teams help identify the best of breed enterprise package solutions to support business needs. Over the years, we have also designed &

developed custom applications on a variety of technologies including MACH (Microservices; API-first, Cloud-native; and Headless).

Our award-winning POS implementation solutions have enabled global brands in traditional retail, Consumer Product Goods (CPG), Automotive, Apparel, Liquor, Healthcare, Hospitality, Telecom and Food & Beverage industries to deliver seamless in store experiences.

Discover how Komax, with 176 stores partnered with SkillNet to ensure that customers continued to have great shopping experiences

Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS Assessment.

developed custom applications on a variety of technologies including MACH (Microservices; API-first, Cloud-native; and Headless).

Our award-winning POS implementation solutions have enabled global brands in traditional retail, Consumer Product Goods (CPG), Automotive, Apparel, Liquor, Healthcare, Hospitality, Telecom and Food & Beverage industries to deliver seamless in store experiences.

Discover how Komax, with 176 stores partnered with SkillNet to ensure that customers continued to have great shopping experiences

Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS Assessment.

2. Omnichannel Enablement

To provide true omnichannel experiences, it is important to understand customers and create customer journeys that pull them into your brand. Creating a technology stack and organization to support Omnichannel solutions requires a review of a customer’s behaviour, not only during the sales transaction, but through the entire buying process. This includes creating inspiration, awareness, research, purchase and post transaction support.

SkillNet design solutions for retailers to enable omnichannel processes by using our expertise in the areas

of Customer journey mapping, Retail Analytics, Order management and orchestration and Inventory visibility.

Reach out to us to discuss how we can help you provide seamless omnichannel experiences.

Read the Blog – What is Omnichannel, it may not be what you think!!

Discover how SkillNet enabled world class omni-channel experience for Backcountry.

of Customer journey mapping, Retail Analytics, Order management and orchestration and Inventory visibility.

Reach out to us to discuss how we can help you provide seamless omnichannel experiences.

Read the Blog – What is Omnichannel, it may not be what you think!!

Discover how SkillNet enabled world class omni-channel experience for Backcountry.

SAP commerce cloud inventory management SkillNet Vendor inventory integration

3. Inventory

Inventory accuracy and visibility is the lynchpin that enables all critical processes in retail. Having an accurate view of store inventory allows in-store associates to effectively communicate stock levels to customers to avoid losing sales and ensuring customer satisfaction. Centralized inventory visibility allows better decision making when distributing limited stock to locations to ensure maximum effect.

SkillNet has extensive experience in inventory processes and implementation of central and inventory management solutions.

Connect with our experts to see how we can help you address your inventory needs

4. Loyalty

SkillNet designs and creates loyalty programs which are designed to help retailers retain customers & add new customers by

  • Increasing customer engagement with better customer communication
  • Staying on top of changing customer trends and responding quickly
  • Offering customer centric promotions

Our loyalty domain experts have created industry best practices based on our engagements. We work with

 

retailers to design solutions (incl. custom tailored training sessions) to implement enterprise Loyalty programs. These include tender, award and loyalty (Gift card, Reporting and Promotions).
We also offer custom Loyalty solutions which addresses retailer’s specific requirements.

Learn how SkillNet enabled seamless omnichannel experiences that resulted in 2X sales for a mid-western retailer

Leverage our expertise to create successful loyalty programs.

retailers to design solutions (incl. custom tailored training sessions) to implement enterprise Loyalty programs. These include tender, award and loyalty (Gift card, Reporting and Promotions).
We also offer custom Loyalty solutions which addresses retailer’s specific requirements.

Learn how SkillNet enabled seamless omnichannel experiences that resulted in 2X sales for a mid-western retailer

Leverage our expertise to create successful loyalty programs.

5. Merchandising

To ensure that customers get the products they need at the right time and place, it is important to manage, control, and perform day-to-day retail merchandising activities with confidence. These activities include pricing, purchasing, distribution, order fulfillment, retail inventory management, and financial close. The right retail merchandising solution will

  • Allow for easy management of foundation data (items, prices, suppliers, locations)
  • Management of inventory across all channels
  • Manage supplier data, deals, contracts and automatically match supplier invoices to purchase orders
  • AI driven price strategies to remain competitive
  • Leverage timely and accurate data to make decisions on what to buy, where to stock it, and how much to sell it for

 

  • Audit sales transactions from all channels to identify fraudulent or erroneous data before it hits your ledger
  • Easily integrate to internal and external applications for end-to-end process execution

SkillNet’s dedicated merchandising and supply chain team have experience with global retailers in consulting, implementing and supporting merchandising products (On-prem and SaaS) and processes.

Read – Komax Taps SkillNet and Oracle Cloud for Retail to Overhaul its Inventory 

Talk to our experts to find out how we can design solutions to simplify implementations and reduce ongoing cost of support.

 

  • Audit sales transactions from all channels to identify fraudulent or erroneous data before it hits your ledger
  • Easily integrate to internal and external applications for end-to-end process execution

SkillNet’s dedicated merchandising and supply chain team have experience with global retailers in consulting, implementing and supporting merchandising products (On-prem and SaaS) and processes.

Read – Komax Taps SkillNet and Oracle Cloud for Retail to Overhaul its Inventory 

Talk to our experts to find out how we can design solutions to simplify implementations and reduce ongoing cost of support.

6. 24X7 Retail Systems Global Support

While IT Support (especially store systems) is vital to customer experiences, it can be a significant non-discretionary cost. But, no one wants long queues at the check-out counter because the system is “slow” or worse, not working!

Connect with us to find out how we partner with global retailers to support their store systems.

7. POS Modernization – Optimize your retail systems

The recent changes in customer behavior customer have resulted in

a) Major shifts in customer engagement models – BOPIS (Buy Online, Pickup In-Store) , BORIS ( Buy Online, Return in Stores), ROPO (Research Online, Purchase Offline), Ship from Store, Buy from Store and Return Online or the other way around, and Ship to Store.

b) Proliferation of payment options – mobile payments to unified loyalty cards to tap and go cards and net banking interface at self-checkout facilities

c) Increase in the range of peripherals attached to the POS – from printers to tablets to cash drawers to billing baskets to displaying QR codes for mobile payments

In order to keep pace with the changes while ensuring increased customer engagement SkillNet provides the following services to upgrade, migrate and enable extension of POS solutions

  • Cloud Migration
    SkillNet combines its vast expertise in working with retail legacy applications and technologies together with a modern practice for Cloud engineering to deliver a complete set of services for moving, developing and maintaining solutions in the cloud. We help our customers transition or create new omnichannel microservices based architectures by gradually repurposing their existing monolith applications.

Discover how SkillNet helped Backcountry in modernizing their POS systems to enable retail expansion

Learn how SkillNet helped in enabling seamless omnichannel experiences across pharmacies for a leading healthcare client

  • Integration services
    Integration complexity is usually the biggest time-to-market constraint for modern commerce. StoreHub provides data mappings and ready-to-deploy microservices for most commerce integration programs. At the project start, depending on requirements, we can provide reference designs, or go all the way to a complete microservice platform.

Explore how SkillNet helped to make “click and collect” possible at more than 4200+ stores worldwide for a beauty and cosmetics retailer.

  • Payments Engineering (PCI compliance)
    SkillNet’s payment team helps extend integrations from major payment providers to merchants, when items or services are sold. Working on behalf of the merchant or payment providers such as Verifone Point, Tender Retail, Ayden and AliPay, we enable omnichannel transactions.

Watch the on-demand webinar – Payments Flexibility without Complexity

  • In-store mobile applications
    Introducing newer ways for customers to interact with in-store employees – be it using a traditional solution, or a hand-held, a tablet or a portable solution means

extending existing systems, and integrating them with new solutions. SkillNet’s multidisciplinary teams help you orchestrate these applications to serve the following functions

a) Clienteling
b) Curbside Pick up
c) Self Service – Scan, Pay and Go
d) Appointment Scheduling
e) Queue Management
f) Order fulfillment BOPIS (Buy Online, Pick Up in Store)

Read how SkillNet enabled a leading apparel retailer to acheive 5X growth in 3 years using microservices

  • Agile delivery using DevOps
    Transform the way you manage change and support your POS without swapping the product. With our retail systems DevOps enablement solution, you can start getting immediate benefits:
    -Iterate and implement new features early even as you incrementally transform your technology stack
    -Reduction of time and effort in releasing new changes to stores no matter the number of changes.

Learn how SkillNet created new customer journeys for a Jewelry Retailer to ensure customer safety during COVID-19

  • Test Automation
    Since Store systems are often integrated with other complex applications and software systems, SkillNet offers customized test solutions. Our QA team has expertise in testing store systems, which are tightly integrated with multiple systems including inventory, warehouse, Merchandising, Pricing, Order Management, Mobile POS, payment gateways, and many other applications. Our QA team will also thoroughly test POS systems to check that the Point of Sales software is ready for market. In addition to executing POS test cases manually, SkillNet engineers can carry out automation testing as well. Testing is done in our testing labs or client labs, where tests are executed in a real world-like test environment.

Read how SkillNet helped a premium eyewear maker doubles the speed of change deployment

  • Customer journey mapping
    We model existing and new in-store customer journey mapping to identify points of friction. This helps define metrics and create and execute your IT strategy.

Learn how SkillNet created new customer journeys for a Jewelry Retailer to ensure customer safety during COVID-19

  • Retail Monitoring
    Using its expertise in working with leading retailers, SkillNet has created RetMon. Based on open-source tools RetMon helps with monitoring and observability of store systems.

Read the Blog – The Need for Consolidated Monitoring of Retail IT Landscapes

Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS assessment.

extending existing systems, and integrating them with new solutions. SkillNet’s multidisciplinary teams help you orchestrate these applications to serve the following functions

a) Clienteling
b) Curbside Pick up
c) Self Service – Scan, Pay and Go
d) Appointment Scheduling
e) Queue Management
f) Order fulfillment BOPIS (Buy Online, Pick Up in Store)

Read how SkillNet enabled a leading apparel retailer to acheive 5X growth in 3 years using microservices

  • Agile delivery using DevOps
    Transform the way you manage change and support your POS without swapping the product. With our retail systems DevOps enablement solution, you can start getting immediate benefits:
    -Iterate and implement new features early even as you incrementally transform your technology stack
    -Reduction of time and effort in releasing new changes to stores no matter the number of changes.

Learn how SkillNet created new customer journeys for a Jewelry Retailer to ensure customer safety during COVID-19

  • Test Automation
    Since Store systems are often integrated with other complex applications and software systems, SkillNet offers customized test solutions. Our QA team has expertise in testing store systems, which are tightly integrated with multiple systems including inventory, warehouse, Merchandising, Pricing, Order Management, Mobile POS, payment gateways, and many other applications. Our QA team will also thoroughly test POS systems to check that the Point of Sales software is ready for market. In addition to executing POS test cases manually, SkillNet engineers can carry out automation testing as well. Testing is done in our testing labs or client labs, where tests are executed in a real world-like test environment.

Read how SkillNet helped a premium eyewear maker doubles the speed of change deployment

  • Customer journey mapping
    We model existing and new in-store customer journey mapping to identify points of friction. This helps define metrics and create and execute your IT strategy.

Learn how SkillNet created new customer journeys for a Jewelry Retailer to ensure customer safety during COVID-19

  • Retail Monitoring
    Using its expertise in working with leading retailers, SkillNet has created RetMon. Based on open-source tools RetMon helps with monitoring and observability of store systems.

Read the Blog – The Need for Consolidated Monitoring of Retail IT Landscapes

Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS assessment.

Modern Commerce Engine

Based on our experience working across store systems, SkillNet has developed a set of IP-based tools we call the  Modern Commerce Engine. These tools help retailers measure and optimize their POS solutions.

Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS Assessment.

The assessment includes guided workshops, review of your incident management and architecture documentation and benchmark demos.

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