Store Solutions
Transforming
In-store
Experiences
Technology solutions to create consistent personalized omnichannel experiences
Technology solutions to create consistent personalized omnichannel experiences
Enable rich customer experiences in stores with robust in store retail technology
While brick and mortar retailers focus on going digital, online retailers continue to expand in physical locations. Today, customers switch between channels based on context, product, and convenience. What was bought in store once, could be ordered online and picked up in stores. All of this points to physical stores being critically important – not only for growth but also in ensuring seamless omnichannel experiences.
To ensure continued loyalty and increased engagement it is important for retailers to provide rich shopping experiences in stores. SkillNet, a digital transformation consulting company, brings together best-in-class engineering, innovation, design and experience
of the commerce domain to enable retailers to create consistent personalized store experiences with the following Services
- Point of Sale (POS) Implementation
- Omnichannel Enablement
- Inventory
- Loyalty
- Merchandising
- 24 x 7 Global Support
- Point of Sale (POS) Modernization
of the commerce domain to enable retailers to create consistent personalized store experiences with the following Services
- Point of Sale (POS) Implementation
- Omnichannel Enablement
- Inventory
- Loyalty
- Merchandising
- 24 x 7 Global Support
- Point of Sale (POS) Modernization
1. Point of Sale (POS) Implementation
Reimagine store experiences
In retail store operations, Point of Sale (POS) solutions increase customer engagement. They help:
- Store associates to quickly access inventory levels, product information
- Assisted selling and clienteling
- Boost conversion rate and order sizes
- Enhance store sales productivity
- Increase store associate efficiencies
- Reduce capital expenditures and IT operational costs
Since 1996, we have partnered with global & US-based retailers on 100+ consulting, implementation and customization engagements. Our teams help identify the best of breed cloud-based Solutions (Including SaaS) as well as package solutions like Oracle Retail Suite to support business needs.
Over the years, we have also designed & developed custom applications on a variety of technologies including MACH (Microservices; API-first, Cloud-native; and Headless).
Our award-winning POS implementation solutions have enabled global brands in traditional retail, Consumer Product Goods (CPG), Automotive, Apparel, Liquor, Healthcare, Hospitality, Telecom and Food & Beverage industries to deliver seamless in store experiences.
Discover how Komax, with 176 stores partnered with SkillNet to ensure that customers continued to have great shopping experiences
Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS Assessment.
Over the years, we have also designed & developed custom applications on a variety of technologies including MACH (Microservices; API-first, Cloud-native; and Headless).
Our award-winning POS implementation solutions have enabled global brands in traditional retail, Consumer Product Goods (CPG), Automotive, Apparel, Liquor, Healthcare, Hospitality, Telecom and Food & Beverage industries to deliver seamless in store experiences.
Discover how Komax, with 176 stores partnered with SkillNet to ensure that customers continued to have great shopping experiences
Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS Assessment.
2. Omnichannel Enablement
To provide true omnichannel experiences, it is important to understand customers and create customer journeys that pull them into your brand. Creating a technology stack and organization to support Omnichannel solutions requires a review of a customer’s behaviour, not only during the sales transaction, but through the entire buying process. This includes creating inspiration, awareness, research, purchase and post transaction support.
SkillNet design solutions for retailers to enable omnichannel processes by using our expertise in the areas
of Customer journey mapping, Retail Analytics, Order management and orchestration and Inventory visibility.
Reach out to us to discuss how we can help you with your omnichannel strategy.
Read the Blog – What is Omnichannel, it may not be what you think!!
Discover how SkillNet enabled world class omni-channel experiences for Backcountry.
of Customer journey mapping, Retail Analytics, Order management and orchestration and Inventory visibility.
Reach out to us to discuss how we can help you with your omnichannel strategy.
Read the Blog – What is Omnichannel, it may not be what you think!!
Discover how SkillNet enabled world class omni-channel experiences for Backcountry.
3. Merchandising
To ensure that customers get the products they need at the right time and place, it is important to manage, control, and perform day-to-day retail merchandising activities with confidence. These activities include pricing, purchasing, distribution, order fulfillment, retail inventory management, and financial close. The right retail merchandising solution will
- Allow for easy management of foundation data (items, prices, suppliers, locations)
- Management of inventory across all channels
- Manage supplier data, deals, contracts and automatically match supplier invoices to purchase orders
- AI driven price strategies to remain competitive
- Leverage timely and accurate data to make decisions on what to buy, where to stock it, and how much to sell it for
- Audit sales transactions from all channels to identify fraudulent or erroneous data before it hits your ledger
- Easily integrate to internal and external applications for end-to-end process execution
SkillNet’s dedicated merchandising and supply chain team have experience with global retailers in consulting, implementing and supporting merchandising products (On-prem and SaaS) and processes.
Read – Komax Taps SkillNet and Oracle Cloud for Retail to Overhaul its Inventory
Talk to our experts to find out how we can design solutions to simplify implementations and reduce ongoing cost of support.
- Audit sales transactions from all channels to identify fraudulent or erroneous data before it hits your ledger
- Easily integrate to internal and external applications for end-to-end process execution
SkillNet’s dedicated merchandising and supply chain team have experience with global retailers in consulting, implementing and supporting merchandising products (On-prem and SaaS) and processes.
Read – Komax Taps SkillNet and Oracle Cloud for Retail to Overhaul its Inventory
Talk to our experts to find out how we can design solutions to simplify implementations and reduce ongoing cost of support.
4. Loyalty
SkillNet designs and creates loyalty programs which are designed to help retailers retain customers & add new customers by
- Increasing customer engagement with better customer communication
- Staying on top of changing customer trends and responding quickly
- Offering customer centric promotions
Our loyalty domain experts have created industry best practices based on our engagements. We work with
retailers to design solutions (incl. custom tailored training sessions) to implement enterprise Loyalty programs. These include tender, award and loyalty (Gift card, Reporting and Promotions).
We also offer custom Loyalty solutions which addresses retailer’s specific requirements.
Learn how SkillNet enabled seamless omnichannel experiences that resulted in 2X sales for a mid-western retailer
Leverage our expertise to create successful loyalty programs.
retailers to design solutions (incl. custom tailored training sessions) to implement enterprise Loyalty programs. These include tender, award and loyalty (Gift card, Reporting and Promotions).
We also offer custom Loyalty solutions which addresses retailer’s specific requirements.
Learn how SkillNet enabled seamless omnichannel experiences that resulted in 2X sales for a mid-western retailer
Leverage our expertise to create successful loyalty programs.
5. Store Inventory Management
Inventory accuracy and visibility is the lynchpin that enables all critical processes in retail. Having an accurate view of store inventory allows in-store associates to effectively communicate stock levels to customers to avoid losing sales and ensuring customer satisfaction. Centralized inventory visibility allows better decision making when distributing limited stock to locations to ensure maximum effect.
SkillNet has extensive experience in inventory processes and implementation of central and inventory management solutions.
Connect with our experts to see how we can help you address your inventory needs
6. 24X7 Global Support for Retail Systems
While IT Support (especially store systems) is vital to customer experiences, it can be a significant non-discretionary cost. But, no one wants long queues at the check-out counter because the system is “slow” or worse, not working!
Connect with us to find out how we partner with global retailers to support their store systems.
7. POS Modernization – Optimize your retail systems
An optimal POS implementation introduces new features quickly and improves operational efficiency without increasing complexity and running costs. Modernize your POS systems by upgrading, migrating or enabling extensions of current POS solutions.
Leverage cloud technologies in the retail POS solution and the ongoing maintenance of services in stores
POS Integration
Review existing integrations for API-led design, service composition, enterprise data management and performance
POS Payment Systems (PCI compliance)
Enable omnichannel transactions with POS payment system integrations from major payment providers such as Verifone Point, Tender Retail, Adyen and AliPay.
Available automation across development and operations
In-store mobile applications
Mobile capability and set up in stores to serve staff and customer mobile devices – be it using a traditional solution, or a hand-held, a tablet or a portable solution means
Best practice Customer Journeys
Analyze friction points (includes main omnichannel ordering flows) to identify interactions that can be digitally improved with catalog of best practice customer journeys
Test automation
Automate testing to improve testing and speed of technology deployment cycle
Performance Insights with Retail monitoring (RetMon)
Monitor the technology stack performance across the stores with predefined observability metrics and reduce system downtime
Find out how you can optimize your POS systems and sign up for a POS Assessment.
In-store mobile applications
Mobile capability and set up in stores to serve staff and customer mobile devices – be it using a traditional solution, or a hand-held, a tablet or a portable solution means
Best practice Customer Journeys
Analyze friction points (includes main omnichannel ordering flows) to identify interactions that can be digitally improved with catalog of best practice customer journeys
Test automation
Automate testing to improve testing and speed of technology deployment cycle
Performance Insights with Retail monitoring (RetMon)
Monitor the technology stack performance across the stores with predefined observability metrics and reduce system downtime
Find out how you can optimize your POS systems and sign up for a POS Assessment.
Modern Commerce Engine
Based on our experience working across store systems, SkillNet has developed a set of IP-based tools we call the Modern Commerce Engine. These tools help retailers measure and optimize their POS solutions.
Find out how you can leverage our expertise to create customer-centric shopping experiences in stores. SkillNet offers a 2-day assessment of your current POS systems. Book a POS Assessment.
The assessment includes guided workshops, review of your incident management and architecture documentation and benchmark demos.
