retail transformation resources


SkillNet enables seamless omnichannel experiences across pharmacies

APRIL 27, 2022

Innovative microservices-based solution supports members pharmacy experiences across channels for delivering seamless omnichannel experience.

A leading healthcare giant has selected SkillNet Solutions to provide seamless omnichannel experiences across pharmacies for its 12 million members. SkillNet, a global leader in retail digital transformation will also support the healthcare leader’s efforts to reduce operating costs.

The client was looking for a modern, unique enterprise grade solution, which would support 50+ million transactions across 12 million members. Team SkillNet proposed a microservices-based solution. It would not only drive omnichannel retail capabilities but also be the foundation for new member/customer journeys.

The solution addresses and manages seamless omnichannel experience. SkillNet’s deep understanding of the client’s existing systems, combined with the fully integrated accelerator, StoreHub UTP, will ensure best-in-class omnichannel retail experiences across all member touchpoints.

StoreHub UTP MACH Framework for Retail
Figure: StoreHub Framework for seamless omnichannel experiences and digital transformation

The initial program focused only on pharmacies. But the final solution includes other operational channels such as gift shops and hospital check-in. The unified enterprise solution addresses the client’s current operational channels and future needs. It is:

  • Enterprise grade to handle the scale of 12+ million members, 50m transactions
  • Modern and built with cloud-ready, mobile-capable and API oriented technology
  • Agile and adaptable to needs of Pharmacy and other lines of businesses. It supports existing and future customer journeys. (Staff-assisted and self-service channels – in person, call center, IVR, internet, mobile, kiosk)
  • Unified experience for members, while allowing them the flexibility of multiple payment methods
  • Eliminates risk in migrating from existing solution
  • DevOps Automation
  • Seamless integration with existing systems and reuse of existing integrations with StoreHub platform
  • RetMon reduces operating cost to monitor, analyze, maintain and upgrade.
RetMon-Retail Monitoring and observability solution
Figure: Simplified Support, Increased Insight & Observability for Retail Technology Infrastructure from RetMon

At the end of the digital transformation program, the pharmacies would not only have a modernized POS solution, but also be able to provide information to associates to support members in a more efficient and effective manner.
The omnichannel retail experience would ensure that patients/members can order medicines (including prescription refills) online or through call centers and pick up in stores (BOPIS) or have it shipped to their home.

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