Omnichannel And Stores

POS Modernization

Improving Customer Experience – Transforming POS Systems

A modern Point-of-Sale (POS) solution is critical to deliver the enhanced digital experience customers expect in stores. A retail POS solution should be able to introduce new features quickly and improve operational efficiency without increasing complexity and running costs.

POS Modernization Services

Retailers have many options to improve their existing POS systems. From an upgrade or replacement of the existing POS application to re-engineering and transformation of the existing implementation, or enhancing the existing POS systems with a focus on mobile integration. Given the rise of mobile solutions in POS systems, many have adopted features like Mobile Point-of-Sale (MPOS), in-person contactless payments (such as Tap to Pay on iPhone), and hardware integrations, either partially or completely replacing traditional setups. Mobile solutions enhance personalized experiences, foster loyalty, optimize resource allocation for upselling, streamline shopping, and boost sales.

SkillNet provides the following services to modernize retail POS solutions

Click here to learn more about SkillNet’s expertise on Oracle Retail POS

Read our Blog – Cloud Data Protection: Backup Strategies for Enterprises

Check out the Blog – 7 New Features That Justify an Oracle Xstore POS Upgrade

Read our Blog – Overcoming 6 Core Technical Challenges During POS Implementation

Check out the Blog – Guide to successful Xstore POS Upgrade

Read our Blog – Omni-Channel Capabilities of Oracle Retail Xstore POS

Benefits of POS modernization in retail including decreased costs, improved customer experience, and POS software integration and upgrades

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Standards For A Successful POS Modernization – Systems Evaluation

For a successful POS modernization program, retailers have to identify tactical and strategic ways to improve existing POS systems. We measure existing POS implementations against the following standards of successful modern commerce leaders.

Availability of Customer Journeys

Discover available journeys versus a catalog of best practice journeys
Friction points analysis (includes main omnichannel ordering flows) to identify interactions that can be digitally improved

Product Fit

Compare the main POS application features vs the existing implementation of POS.
Identify existing customizations, gaps, simplification opportunities and alignment to the vendor roadmap

Mobility

Mobile capability and setup in stores to serve staff and customer mobile devices

Cloud Enablement

Leverage cloud technologies in the POS solution and the ongoing maintenance of services in stores

Read the blog – AWS Cloud migration – a practical guide for insights on cloud migration of your retail applications.

Read the Case Study – How SkillNet helped a Luxury retailer successfully harness the cloud for their digital transformation

Read the blog – Cloud data protection: backup strategies for enterprises

Integration

Review existing integrations for API-led design, service composition, enterprise data management and performance

DevOps Automation

Available automation across development and operations

Performance Insights

Existing monitoring and observability metrics

Planning to modernize your store solutions? Read the blog Transforming Retail Technology: Overcoming Technical Debt for Sustainable Success.

Modern Commerce Engine

SkillNet’s Modern Commerce Engine fast tracks a retailer’s POS Modernization journey. It consists of a set of tools and methodologies which accelerate the implementation and migration of enterprise commerce applications. Based on the customer’s commerce transformation journey, Team SkillNet uses the applicable tools to speed up delivery and improve ongoing support. Highlight modules include:

POS Modernization Roadmap

Free assessment

SkillNet is offering a free 2-day assessment of your current retail POS systems. The assessment includes guided workshops, review of your incident management and architecture documentation and benchmark demos of the Modern Commerce Engine.

On completion of the assessment, SkillNet will provide a report on the status of your current retail POS modernization journey. It will highlight areas which have opportunities for immediate improvement, including practical recommendations and potential next steps to maximize the value of current investments. Finally, the report will help you establish a roadmap for the modernization of the store systems in alignment with your business objectives.

Case Study

View All Case Studies

POS Systems Modernization and QA Automation for a Leading Specialty Retailer

A leading specialty retailer partnered with SkillNet to execute a POS system modernization initiative focused on an Oracle Retail Xstore upgrade. The initiative also sought to streamline custom POS workflows and modernize QA processes to enable faster, high-quality deployments. SkillNet delivered a strategic solution that ensured successful deployment and laid the groundwork for scalable, repeatable retail technology transformation initiatives.

Client Testimonials

Bill Serva
CTO, Moon Valley Nurseries
The integration of Oracle Cloud solutions has revolutionized our approach to customer engagement. We now have the tools and insights to deliver personalized experiences that resonate with our customers.

By leveraging the power of Oracle Cloud and SkillNet Solutions’ expertise, Moon Valley Nurseries has successfully transformed its customer engagement execution, positioning itself for continued business growth and success.
Karl Ashmawy
President, Portabella
Our partnership with SkillNet Solutions has been transformative. To fuel our growth, embrace an omnichannel strategy, and ensure a uniform customer experience across all our brands, we collaborated with SkillNet to modernize our in-store systems. Their deep expertise in Oracle Retail has been instrumental in our success.
Gary Konitzer
Senior Director Information Technology & Ecommerce, Fleet Farm
We appreciate SkillNet’s dedication and omnichannel expertise in creating a compelling experience for our customers. The new mobile app helps us directly connect with customers and provide better services. We are already seeing the impact of the increased engagement.

FAQ’s

POS modernization refers to the process of upgrading or transforming a retail Point-of-Sale (POS) system to enhance its functionality, improve customer experience, and increase operational efficiency. It can involve various activities such as upgrading the software, integrating new payment systems, migrating to the cloud, implementing agile delivery practices, and more.

POS modernization is important for retailers because it allows them to deliver an enhanced digital experience to customers in their stores. By upgrading their POS systems, retailers can introduce new features quickly, improve operational efficiency, and meet the changing expectations of customers in the digital age.

Retailers have several options to improve their existing POS systems. They can choose to upgrade or replace the existing POS application with a newer version. They can also opt for re-engineering and transforming the entire POS implementation. SkillNet, as a provider of retail POS modernization services, offers expertise in all these options to help retailers make the right choice for their business.

POS modernization is beneficial for various types of stores, including retail stores, restaurants, cafes, bars, hospitality establishments, and more. Any business that handles transactions and wants to improve operational efficiency and customer satisfaction can benefit from upgrading their POS system.

SkillNet Solutions Inc. specializes in providing comprehensive technology solutions for stores including POS modernization. We offer cutting-edge technology solutions, customized software implementation, and consulting services to help businesses upgrade their POS systems. We also help retailers identify the best software solution, implement the product and ensure seamless integration for rich omnichannel experiences.

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SkillNet Solutions, Makers of Modern Commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.