Talk to an Expert
English
English Español Português

POS Modernization Services

Optimize Retail Systems for Omnichannel Success

Talk to an Expert
home  /  Services  /  Omnichannel and Stores  /  Retail POS Solutions

Improving Customer Experience – Transforming POS Systems

A modern Point-of-Sale (POS) solution is critical to deliver the enhanced digital experience customers expect in stores. A retail POS solution should be able to introduce new features quickly and improve operational efficiency without increasing complexity and running costs.

Standards For A Successful POS Modernization – Systems Evaluation

For a successful POS modernization program, retailers have to identify tactical and strategic ways to improve existing POS systems. We measure existing POS implementations against the following standards of successful modern commerce leaders.

Availability of Customer Journeys

  • Discover available journeys versus a catalog of best practice journeys
  • Friction points analysis (includes main omnichannel ordering flows) to identify interactions that can be digitally improved

Product Fit

  • Compare the main POS application features vs the existing implementation of POS.
  • Identify existing customizations, gaps, simplification opportunities and alignment to the vendor roadmap

Mobility

  • Mobile capability and setup in stores to serve staff and customer mobile devices

Cloud Enablement

  • Leverage cloud technologies in the POS solution and the ongoing maintenance of services in stores

Read the blog – AWS Cloud migration – a practical guide for insights on cloud migration of your retail applications.

Read the Case Study – How SkillNet helped a Luxury retailer successfully harness the cloud for their digital transformation

Read the blog – Cloud data protection: backup strategies for enterprises

Integration

  • Review existing integrations for API-led design, service composition, enterprise data management and performance

DevOps Automation

  • Available automation across development and operations

Performance Insights

  • Existing monitoring and observability metrics

Planning to modernize your store solutions? Read the blog Transforming Retail Technology: Overcoming Technical Debt for Sustainable Success.

Case Study

View All Case Studies

POS Systems Modernization and QA Automation for a Leading Specialty Retailer

A leading specialty retailer partnered with SkillNet to execute a POS system modernization initiative focused on an Oracle Retail Xstore upgrade. The initiative also sought to streamline custom POS workflows and modernize QA processes to enable faster, high-quality deployments. SkillNet delivered a strategic solution that ensured successful deployment and laid the groundwork for scalable, repeatable retail technology transformation initiatives.

Read More

Client Testimonials

  • Bill Serva

    CTO, Moon Valley Nurseries

    The integration of Oracle Cloud solutions has revolutionized our approach to customer engagement. We now have the tools and insights to deliver personalized experiences that resonate with our customers.

    By leveraging the power of Oracle Cloud and SkillNet Solutions’ expertise, Moon Valley Nurseries has successfully transformed its customer engagement execution, positioning itself for continued business growth and success.

  • Karl Ashmawy

    President, Portabella

    Our partnership with SkillNet Solutions has been transformative. To fuel our growth, embrace an omnichannel strategy, and ensure a uniform customer experience across all our brands, we collaborated with SkillNet to modernize our in-store systems. Their deep expertise in Oracle Retail has been instrumental in our success.

  • Gary Konitzer

    Senior Director Information Technology & Ecommerce, Fleet Farm

    We appreciate SkillNet’s dedication and omnichannel expertise in creating a compelling experience for our customers. The new mobile app helps us directly connect with customers and provide better services. We are already seeing the impact of the increased engagement.

FAQ’s

POS modernization refers to upgrading or transforming a retail Point-of-Sale (POS) system to enhance functionality, customer experience, and operational efficiency. It can involve various activities such as upgrading the software, integrating new payment systems, migrating to the cloud, implementing agile delivery practices. SkillNet supports POS modernization through services such as cloud migration, POS integration, payment systems, MPOS implementation, test automation, and DevOps-based delivery.

POS modernization is important for retailers because it allows them to deliver an enhanced digital experience to customers in their stores. With SkillNet’s POS modernization services, retailers can upgrade their POS systems, improve operational efficiency, and better meet changing customer expectations.

Retailers should evaluate a point-of-sale solution based on its ability to support core store transactions while integrating with ecommerce, inventory, order management, payments, customer engagement, and other enterprise systems. They should also assess offline capabilities, scalability, mobility, security, integration architecture, performance, upgradeability, and support for omnichannel customer journeys. SkillNet brings this experience to enterprise POS programs, including Oracle Retail Xstore implementations and upgrades, with a focus on integration, scalability, and omnichannel operations.

An enterprise retail point-of-sale solution should integrate with the systems required to support the retailer’s store and omnichannel operations. These may include payment services, inventory management, order management, ecommerce, loyalty and customer relationship management, promotions, tax, and reporting platforms. SkillNet’s Oracle Retail Xstore experience includes integrations with ecommerce, order management, loyalty, payments, inventory, customer relationship management, and other retail systems.

A modern point-of-sale system can support cross-channel returns and exchanges by connecting store transactions with order management, customer, inventory, and ecommerce systems. This allows associates to access relevant purchase information, apply the retailer’s return policies, and update inventory and order records as part of the transaction. SkillNet supports POS integration with these retail systems to help enable connected omnichannel store operations.

Retailers should begin with a detailed assessment of existing systems, integrations, store processes, and regional requirements. A phased rollout can then use pilot locations to validate configurations and workflows before broader deployment. Retailers should also plan for regional differences in payments, tax, language, hardware, integrations, training, and support. SkillNet has experience supporting multi-country Oracle Retail programs, including Oracle Retail Xstore rollouts, upgrades, and complex store deployments.

An upgrade or extension may make sense when the existing point-of-sale platform can support the retailer’s future requirements with manageable changes, while a replacement may be more appropriate when the platform has fundamental functional, architectural, integration, or support limitations. Retailers should assess the existing implementation, customizations, technology roadmap, integration landscape, and business requirements before deciding. SkillNet’s Oracle Retail Xstore experience includes upgrades and modernization programs designed to simplify existing implementations, reduce unnecessary customization, and support future platform evolution.

Retailers should assess whether the point-of-sale can continue supporting essential store operations during connectivity disruptions, what transactions can be processed offline, how payment processing is handled, and how transactions are reconciled when connectivity returns. They should also test recovery, synchronization, and exception-handling procedures before deployment. SkillNet’s Oracle Retail Xstore modernization experience includes programs focused on operational continuity, testing, system stability, and scalable upgrade frameworks.

Retailers should evaluate mobile point-of-sale based on store connectivity, device and peripheral compatibility, security, transaction performance, inventory visibility, associate workflows, and integration with the existing point-of-sale and retail ecosystem. They should also consider device management, battery requirements, training, and how mobile point-of-sale will support specific customer journeys. SkillNet supports MPOS implementation and mobile-enabled store experiences, drawing on its POS modernization and Oracle Retail Xstore implementation expertise.

Retailers should evaluate the total cost of a point-of-sale upgrade across software, hardware, implementation, integrations, testing, data migration, training, support, and future maintenance. They should also assess the cost of existing customizations and the effort required to adapt them to the upgraded platform. SkillNet’s Oracle Retail Xstore upgrade experience includes assessing existing configurations, reviewing customizations, simplifying implementations, and planning upgrades to reduce unnecessary complexity.

Get In Touch With Us

SkillNet Solutions, Makers of Modern Commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.

By submitting this form I give my consent to SkillNet to use my personal information to send me communications regarding their services, events, trainings, reports and products. For more details, please read our Privacy Policy.