rich customer-centric experiences in stores
POS Modernization
An optimal POS implementation introduces new features quickly and improves operational efficiency without increasing complexity and running costs.
An optimal POS implementation introduces new features quickly and improves operational efficiency without increasing complexity and running costs.
improving customer experience
Transforming POS Systems
A modern Point-of-Sale (POS) solution is critical to deliver the enhanced digital experience customers expect in stores. Retailers have many options to improve their existing POS systems. From an upgrade or replacement of the existing POS application to re-engineering and transformation of existing implementation.
SkillNet helps retailers transform their POS systems globally across all of these options. Our teams of expert consultants provide services from solution and customer journey design to implementation and managed support at scale. Based on our experience working with POS, SkillNet has also developed a set of IP-based tools – Modern Commerce Engine. These tools help retailers measure and optimize their POS solutions.
A modern Point-of-Sale (POS) solution is critical to deliver the enhanced digital experience customers expect in stores. Retailers have many options to improve their existing POS systems. From an upgrade or replacement of the existing POS application to re-engineering and transformation of existing implementation.
SkillNet helps retailers transform their POS systems globally across all of these options. Our teams of expert consultants provide services from solution and customer journey design to implementation and managed support at scale. Based on our experience working with POS, SkillNet has also developed a set of IP-based tools – Modern Commerce Engine. These tools help retailers measure and optimize their POS solutions.
standards for successful modernization
POS Systems Evaluation
It is important to measure current POS implementations against the following standards of successful modern commerce leaders.
- Availability of Customer Journeys
- Discover available journeys versus a catalog of best practice journeys
- Friction points analysis (includes main omnichannel ordering flows) to identify interactions that can be digitally improved
- Product fit
- Compare the main POS application features vs the existing implementation of POS
- Identify existing customizations, gaps, simplification opportunities and alignment to the vendor roadmap
- Mobility
- Mobile capability and setup in stores to serve staff and customer mobile devices
- Cloud enablement
- Leverage cloud technologies in the POS solution and the ongoing maintenance of services in stores
- Integration
- Review existing integrations for API-led design, service composition, enterprise data management and performance
- DevOps Automation
- Available automation across development and operations
- Performance Insights
- Existing monitoring and observability metrics
- Mobility
- Mobile capability and setup in stores to serve staff and customer mobile devices
- Cloud enablement
- Leverage cloud technologies in the POS solution and the ongoing maintenance of services in stores
- Integration
- Review existing integrations for API-led design, service composition, enterprise data management and performance
- DevOps Automation
- Available automation across development and operations
- Performance Insights
- Existing monitoring and observability metrics
ip-based tools
Modern Commerce Engine
SkillNet’s Modern Commerce Engine consists of a set of tools and methodologies which accelerate the implementation and migration of enterprise commerce applications.
Based on the customer’s commerce transformation journey, Team SkillNet uses the applicable tools to speed up delivery and improve ongoing support. It includes:
- The Customer Journey Catalog
- Commerce DevOps Framework
- StoreHub Integration
- Retail Monitoring – RetMon
Based on the customer’s commerce transformation journey, Team SkillNet uses the applicable tools to speed up delivery and improve ongoing support. It includes:
- The Customer Journey Catalog
- Commerce DevOps Framework
- StoreHub Integration
- Retail Monitoring – RetMon
IP-based Tools
Modern Commerce Engine
SkillNet’s Modern Commerce Engine consists of a set of tools and methodologies which accelerate the implementation and migration of enterprise commerce applications. Based on the customer’s commerce transformation journey, Team SkillNet uses the applicable tools to speed up delivery and improve ongoing support. It includes:
- The Customer Journey Catalog
- Commerce DevOps Framework
- StoreHub Integration
- Retail Monitoring – RetMon
SkillNet’s Modern Commerce Engine consists of a set of tools and methodologies which accelerate the implementation and migration of enterprise commerce applications. Based on the customer’s commerce transformation journey, Team SkillNet uses the applicable tools to speed up delivery and improve ongoing support. It includes:
- The Customer Journey Catalog
- Commerce DevOps Framework
- StoreHub Integration
- Retail Monitoring – RetMon
modernization roadmap
Free assessment
SkillNet is offering a free 2-day assessment of your current POS systems. The assessment includes guided workshops, review of your incident management and architecture documentation and benchmark demos of the Modern Commerce Engine.
On completion of the assessment SkillNet will provide a report on the status of your current POS modernization journey. It will highlight areas which have opportunity for immediate improvement, include practical recommendations and potential next steps to maximise the value of current investments. Finally, the report will help you establish a roadmap for the modernization of the store systems in alignment with your business objectives.
On completion of the assessment SkillNet will provide a report on the status of your current POS modernization journey. It will highlight areas which have opportunity for immediate improvement, include practical recommendations and potential next steps to maximise the value of current investments. Finally, the report will help you establish a roadmap for the modernization of the store systems in alignment with your business objectives.
case study
POS reengineering for leading apparel retailer
A leading apparel retailer, successfully grew its new Custom Clothing line 5.5X in three years, with SkillNet’s reengineering of their legacy POS systems for higher speed, selection and service. Now client’s Expert Style and Wardrobe consultants use an instore app on a handheld device to design and order custom-tailored clothes.