Case Study - Point of Sale (POS) Modernization



 

Retail makeover allows shoppers to “click and collect” at more than 4200+ stores worldwide


 

Brief

SkillNet makes the mammoth task of integrating 4200+ stores to legacy systems seamless. As part of the solution, SkillNet used its StoreHub platform, deployed on the cloud to integrate a vast array of inbound and outbound interfaces from Point of Sale (POS) solutions, Customer Engagement and legacy enterprise systems. The system handles millions of daily transactions with more than tens of millions of customer records.

About the client

The client is the largest distributor of professional beauty products in the U.S. based on store count. The Company operates primarily through two business segments and operates two formats of stores; one for salon professionals and the other for retail shoppers. It sells and distributes through 4200+ stores, including 158 franchised units, and has operations throughout the United States and 13 countries.

Challenge | Complex integration with Point of Sale (POS) Upgrade

The client wanted to enhance their retail customers’ omnichannel experience and embarked on a digital transformation program which included the upgrade of their POS systems.

Since the client had diverse technology for managing business operations, the upgrade and new store solution implementation would involve highly complex integration. The client also wanted to get a single version of the truth with reporting at the enterprise level. This meant that they had to ensure data integrity globally, across various brands and stores.

Solution | StoreHub, SkillNet’s platform framework for integration

The client partnered with SkillNet to take advantage of their deep expertise in retail systems and Point of Sale (POS) upgardes to address the integration challenges.

SkillNet’s expertise in retail data management not only helped resolve documentation gaps and application scalability issues but also enabled the team to reverse engineer complex issues. SkillNet used its proprietary StoreHub accelerator, to surmount the complex integration challenges and speed the data integration process. The transaction and data records run in tens of millions of customer records. Deployed on the cloud, StoreHub worked seamlessly with the legacy systems & the new POS systems. It also processes store inventory and pricing data daily and offers alerts in case of exceptions. These alerts help take preventive and corrective action. Finally, SkillNet also created a single version of truth for enterprise-level reporting at the Head Office with data from 4200+ stores.

Results | Enhancing customers’ shopping experience through the convenience of “click and collect at the store” and “click and same-day delivery”

Currently, 4200+ stores are live on the upgraded Point of Sale (POS) system. The new commerce systems and the ability to process vast amounts of transactions data means that the client’s team can generate customer inventory and other business insights seamlessly for making mission-critical decisions without any delay. Maintenance costs have also been reduced.


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The ability to process high volumes of transactions has enabled the client to support safer shopping experiences during COVID-19 by offering customers the convenience of “click and collect at the store” and “click and get same-day delivery”, 6 months ahead of schedule. This has resulted in a 40% increase in online orders. All product names and trademarks are the property of their respective owners.

All product names and trademarks are property of their respective owners.