Find out how successful retailers quickly introduce new retail customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.
- Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change
- Analyze customer experience solutions, methodology and tools needed to create new customer journeys
- Highlight successful omnichannel customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling