New Customer Journeys To Transform Customer Experiences

Find out how successful retailers quickly introduce new retail customer […]


Create seamless omnichannel experiences!

Find out how successful retailers quickly introduce new retail customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.

  • Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change
  • Analyze customer experience solutions, methodology  and tools needed to create new customer journeys
  • Highlight successful omnichannel customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling


Antonio Alvaro |
SVP Cloud and Digital Solutions and GM International, SkillNet
Rob Paschal |
Director CX & Design, SkillNet

At SkillNet, we believe in delivering the promise of modern commerce. The focus of the “Makers of Modern Commerce” Webinar Series is to give you a fresh perspective on the rapidly changing dynamics in retail.

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SkillNet Solutions, Makers of modern commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.

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