merchandising operations management
Oracle Retail Merchandising SolutionsTalk to an Expert
Our dedicated practice provides solutions to simplify implementations and reduce ongoing cost of support. We have also worked extensively with leading retailers on numerous Oracle Merchandising Cloud Migration
Packaged Merchandising Implementation
Our Merchandising Cloud implementation package provides retailers with the ability to efficiently and cost effectively implement the Oracle Retail Merchandising Cloud Solution leveraging SkillNet’s accelerators. Carefully tailored to each customer’s specific requirements it utilises pre-built and pre-packaged deliverables to accelerate the project and reduce overall risk.
Since a Merchandising solution is at the core of a retailer’s IT landscape, we take a holistic approach to any implementation. Our team not only focuses on the core Merchandising solution but also ensures that any satellite applications, extensions, integrations, data and reports can also be deployed on the cloud to provide a total cloud solution.
Core merchandising applications are replaced by Oracle Merchandising SaaS
- Data migrated to Oracle Merchandising SaaS
- Data usage for other applications to be assessed and included in implementation plan
- Any extensions will be reviewed to align to Oracle Merchandising standard functionality
- Satellite applications to be reviewed and re-engineered for cloud (if required)
- Integration as a Service can be provided by SkillNet
- Existing reports must be reviewed to determine appropriate migration to cloud
Merchandising Cloud Migration Framework
For retailers which are looking to migrate to the cloud, SkillNet’s cloud migration framework provides a standardised approach with pre-built tools to quickly identify possible areas of friction.
Integrated Solution for Oracle RMS
Our Modern Commerce Engine provides all the required templates, configuration and processes for successful delivery of Oracle Omnichannel applications and Merchandising Suite.
Team SkillNet uses the applicable tools to speed up delivery and improve ongoing support. Highlight modules include:
- Customer Journey Catalog
- StoreHub integration
- Commerce DevOps framework
- Retail Monitoring – RetMon
Global Support & Maintenance Solutions
Our dedicated support organization is composed of Oracle Retail specialists from Level 1 Helpdesk to our engineering team. Furthermore, our engineering and support teams work closely together to enable continuous development and continuous improvement with all of our customers.
Leveraging Active Monitoring tools, Machine learning, chat bots and analytics, SkillNet’s global support team provides retailers with support 24-7.
Also termed as help desk support: It is the first line of support for store associates. Support activities include logging the call, using a knowledgebase to resolve incidents and first level triaging of incidents that cannot be resolved.
Responsible for an initial prognosis of the issue to determine which technical team is best suited to further investigate or resolve the issue. This could lead to the ticket being redirected to a SkillNet development team, to Oracle, or to the client if the issue. If the issue is a business process or usage issue, SkillNet will advise the steps to perform to correct these issues.
Identified incidents that need response from the SkillNet in the form of clarification, configuration change or code change.
For code fixes, SkillNet will design, develop and system test the fix and promote it to integration test environment. If issues are deemed to be Oracle application or infrastructure issues, SkillNet will raise SR with Oracle to get these resolved and take any corrective actions as advised by Oracle support.
Technology solutions to overcome merchandise planning challenges
While the decision to upgrade is itself a major decision, actually upgrading the point-of-sale system can be challenging to say the least. Aligning all the resources, coordinating third party vendors, procuring equipment, and more is an enormous undertaking for retailers of any size. Read our quick reference guide to learn how to get maximum value out of your POS upgrade project.
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SkillNet Solutions, Makers of Modern Commerce, provides consulting and technology services to companies that are digitally transforming to modern commerce enterprises.