CX & design
The journey
is also the
experience
SkillNet brings customer journeys to life, transforming business goals into complete solutions.
SkillNet brings customer journeys to life, transforming business goals into complete solutions.
cx & design
Delivering on customer centricity and superior design
Providing differentiation and seamless interactions for brand experience is a top priority in modern commerce. SkillNet enables new retail customer journeys and removes friction from existing ones by combining innovation with best practices. Our multidisciplinary team brings expertise in user design, omnichannel operations, and modern commerce engineering to deliver complete eCommerce and in store solutions.
Providing differentiation and seamless interactions for brand experience is a top priority in modern commerce. SkillNet enables new retail customer journeys and removes friction from existing ones by combining innovation with best practices. Our multidisciplinary team brings expertise in user design, omnichannel operations, and modern commerce engineering to deliver complete eCommerce and in store solutions.
on demand webinar
New customer journeys to transform customer experience
Find out how successful retailers quickly introduce new customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.
In store Mobile application Experiences
Get the most out of stores in the New Normal
Introducing new interactions in stores means working with existing systems, creating new ones and developing new integrations between them. SkillNet’s multidisciplinary teams put all together in seamless journeys supported by in store mobile applications including:
- Clienteling
- Curbside Pick up
- Scan, Pay and Go
- Appointment Scheduling
- Queue Management
- Order fulfillment BOPIS
Customer Journey Mapping
Unlock CX innovation
We model existing and new retail customer journeys to define the metrics and identify the points of friction for concrete, actionable IT strategy and execution. With an extensive customer journey catalog and referenceable best practices in omnichannel, we can unlock ways to drive innovation in enterprise integration.
Fast Prototyping
Validate your ideas and accelerate your delivery
Our team provides quick prototypes for complex customer journeys spanning multiple applications to help validate your business initiatives. Prototypes allow for effective feedback and iteration within our Design Thinking process and accelerate the delivery of large, scalable solutions.
Progressive Web Apps Studio
Mobility engineering for Modern commerce
We deliver unique, responsive customer experiences across devices (including in store mobile devices), leveraging cloud native development and tight integration with exisiting systems. We also focus on front end applications, including behavior tracking, speech recognition and chatbots, all integrated to the domain of modern commerce and major back end platforms.
press release
SkillNet & FleetFarm collaborate to create mobile app
The mobile app offers customers an easy, individualized shopping experience while delivering value.
“We appreciate SkillNet’s dedication and omnichannel expertise in creating a compelling experience for our customers. They understand who we are and constantly work to achieve common goals for our customers.” Gary Konitzer, IT Director at FleetFarm
blog
The mechanics behind successful customer experience
Read our blog to know mechanisms required to deliver a successful customer experience that will differentiate and separate your retail business from the competition.
case study
Enabling 2X growth in online sales with seamless omnichannel experience
SkillNet streamlines auto-parts lookup and appointment scheduling for highly successful regional retail chain. This has resulted in improved customer experience and growth in online sales.
news
Custom mobile check-in app to keep customers safe
SkillNet designed and implemented a bespoke mobile check-in application for James Avery that allows stores to better manage customer queues. This application allows customers and store personnel to maintain social distancing practices and adhere to COVID-19 regulations.
full service stack
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