CX & design

Delivering on customer centricity and superior design

SkillNet brings customer journeys to life, transforming business goals into complete solutions.

SkillNet brings customer journeys to life, transforming business goals into complete solutions.

cx & design

The journey is also the experience

 

Providing differentiation and seamless interactions for brand experience is a top priority in modern commerce. SkillNet enables new retail customer journeys and removes friction from existing ones by combining innovation with best practices. Our multidisciplinary team brings expertise in user design, omnichannel operations, and modern commerce engineering to deliver complete eCommerce and in store solutions.

Providing differentiation and seamless interactions for brand experience is a top priority in modern commerce. SkillNet enables new retail customer journeys and removes friction from existing ones by combining innovation with best practices. Our multidisciplinary team brings expertise in user design, omnichannel operations, and modern commerce engineering to deliver complete eCommerce and in store solutions.

on demand webinar

New customer journeys to transform customer experience

Find out how successful retailers quickly introduce new customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.

Watch now

In store Mobile application Experiences

Get the most out of stores in the New Normal

Introducing new interactions in stores means working with existing systems, creating new ones and developing new integrations between them. SkillNet’s multidisciplinary teams put all together in seamless journeys supported by in store mobile applications including:

  • Clienteling 
  • Curbside Pick up 
  • Scan, Pay and Go 
  • Appointment Scheduling 
  • Queue Management 
  • Order fulfillment BOPIS 

Customer Journey Mapping

Unlock CX innovation

We model existing and new retail customer journeys to define the metrics and identify the points of friction for concrete, actionable IT strategy and execution. With an extensive customer journey catalog and referenceable best practices in omnichannel, we can unlock ways to drive innovation in enterprise integration.

Fast Prototyping

Validate your ideas and accelerate your delivery

Our team provides quick prototypes for complex customer journeys spanning multiple applications to help validate your business initiatives. Prototypes allow for effective feedback and iteration within our Design Thinking process and accelerate the delivery of large, scalable solutions.

Progressive Web Apps Studio

Mobility engineering for Modern commerce

We deliver unique, responsive customer experiences across devices (including in store mobile devices), leveraging cloud native development and tight integration with exisiting systems. We also focus on front end applications, including behavior tracking, speech recognition and chatbots, all integrated to the domain of modern commerce and major back end platforms.

press release

SkillNet & FleetFarm collaborate to create mobile app

The mobile app offers customers an easy, individualized shopping experience while delivering value.

“We appreciate SkillNet’s dedication and omnichannel expertise in creating a compelling experience for our customers. They understand who we are and constantly work to achieve common goals for our customers.” Gary Konitzer, IT Director at FleetFarm
Read the press release

blog

The mechanics behind successful customer experience

Read our blog to know mechanisms required to deliver a successful customer experience that will differentiate and separate your retail business from  the competition.

read blog
Ecommerce growth with Customer experience design

case study

Enabling 2X growth in online sales with seamless omnichannel experience

SkillNet streamlines auto-parts lookup and appointment scheduling for highly successful regional retail chain. This has resulted in improved customer experience and growth in online sales.

more cx & design resources

news

Custom mobile check-in app to keep customers safe

SkillNet designed and implemented a bespoke mobile check-in application for James Avery that allows stores to better manage customer queues. This application allows customers and store personnel to maintain social distancing practices and adhere to COVID-19 regulations.

Lets make a plan