seamless digital experiences
eCommerce Platform Modernization
A modern eCommerce implementation helps create agile, cloud-based omnichannel experiences
A modern eCommerce implementation helps create agile, cloud-based omnichannel experiences
enhanced digital commerce capabilities
Optimizing eCommerce Platforms
Today, Retailers have an array of highly technical solutions to improve their eCommerce implementations. From an upgrade or replacement of the existing eCommerce platform to reengineering and transformation of existing implementations. The challenge is in identifying a solution which not only makes use of the existing investments but also ensures seamless customer experiences.
Our teams of expert consultants provide services from solution and customer journey design to implementation and managed support at scale. Based on our experience in working with successful Commerce leaders, SkillNet has developed a Modern Commerce Engine that provides the tools to measure and improve a Retailer’s eCommerce platform.
Today, Retailers have an array of highly technical solutions to improve their eCommerce implementations. From an upgrade or replacement of the existing eCommerce platform to reengineering and transformation of existing implementations. The challenge is in identifying a solution which not only makes use of the existing investments but also ensures seamless customer experiences.
Our teams of expert consultants provide services from solution and customer journey design to implementation and managed support at scale. Based on our experience in working with successful Commerce leaders, SkillNet has developed a Modern Commerce Engine that provides the tools to measure and improve a Retailer’s eCommerce platform.
IP-based Tools
Modern Commerce Engine
SkillNet has been very successful in helping global retailers modernize & optimize their eCommerce platforms. A large measure of its success has been due to its proprietary Modern Commerce Engine. For each eCommerce transformation, SkillNet uses the applicable tools and methodologies to fast-track delivery and improve ongoing support.
The Modern Commerce Engine consists of a set of tools and methodologies which help accelerate implementation and migration of enterprise commerce applications. The highlight modules include:
- The Customer Journey Catalog
- Commerce DevOps Framework
- StoreHub Integration
- Retail Monitoring – RetMon
The Modern Commerce Engine consists of a set of tools and methodologies which help accelerate implementation and migration of enterprise commerce applications. The highlight modules include:
- The Customer Journey Catalog
- Commerce DevOps Framework
- StoreHub Integration
- Retail Monitoring – RetMon
standards for successful modern commerce
Ecommerce Platform Evaluation
To begin a successful digital transformation program, one has to measure the current eCommerce platform implementation against the standards of modern commerce leaders. This will help identify strategic and tactical areas for improvement.
- Platform Fit
- Identify existing customizations, gaps, simplification opportunities and alignment to the vendor roadmap
- Architecture & Integration
- Review of existing integrations for API led design, service composition, enterprise data management and performance.
- Evaluate existing architecture for design patterns viz. Decoupled headless architecture, micro services, ability to support different fulfilment methods
- Cloud Enablement
- Leveraging cloud technologies, SaaS, Migration to Cloud
- DevOps Automation
- Automation across development, testing and operations, ability to auto scaling
- Performance Insight
- Monitoring tools and Analytics-conversion, performance, SEO, alerting
- Customer Experience – CX
- Evaluate Customer journey for key use cases product search, checkout process, review current front-end technologies, responsive website
- Security
- Assess application-level security, encryption, payment tokenization, PCI compliance, Audit trails
- Personalization
- Review levels of personalization, ease of using it, review segmentation for customer data
- Cloud Enablement
- Leveraging cloud technologies, SaaS, Migration to Cloud
- DevOps Automation
- Automation across development, testing and operations, ability to auto scaling
- Performance Insight
- Monitoring tools and Analytics-conversion, performance, SEO, alerting
- Customer Experience – CX
- Evaluate Customer journey for key use cases product search, checkout process, review current front-end technologies, responsive website
- Security
- Assess application-level security, encryption, payment tokenization, PCI compliance, Audit trails
- Personalization
- Review levels of personalization, ease of using it, review segmentation for customer data
modernization roadmap
Free assessment
In order to enable Retailers to jumpstart their eCommerce modernization program, SkillNet offers a free 2-day assessment of the main pillars of the eCommerce platform. At the end of the assessment, we deliver a complete report on the state of modernization of the existing
eCommerce Platform. It also includes a review of incident management and architecture documentation, guided workshops and identifies areas which would benefit from the use of the Modern Commerce Engine.
The report will also identify areas for immediate improvement and quick returns. We also provide practical recommendations to maximize the value of current investments. The final objective is to help define a roadmap which aligns with a retailer’s business goals.
The report will also identify areas for immediate improvement and quick returns. We also provide practical recommendations to maximize the value of current investments. The final objective is to help define a roadmap which aligns with a retailer’s business goals.
case study
Seamless omnichannel experience results in 2X sales
SkillNet streamlines auto-parts lookup and appointment scheduling for highly successful regional retail chain. Customers can now order tires and schedule appointments for tire change in a single transaction on their phones. With the new solution, there was a dramatic reduction in bounce rates, 30% increase in the time customers spent on the website and 60% reduction in the number of people leaving the site without making appointments.