Transform customer experience for global B2B, B2C and B2B2C Brands

Xstore Functional – Senior

Type of Employment: Full Time

Work Location: Anywhere in India

Job Responsibilities:

  • Understand the business requirements and convert the same into functional specifications and gap analysis documents
  • Independently discuss requirements with business, understand retail terms, and convert the requirements into detail business or functional requirements.
  • Create/Review the business requirement document / functional requirement document, create process flows, and expand a given functional design into system requirements.
  • Work on several functional requirements at the same time.
  • Have a good understanding of various applications relevant to retail (POS, Inventory, CRP, Promotions, Merchandizing, Reporting, etc).
  • Gather business requirements through demo sessions and doing the product presentations.
  • Assist PM / Lead BA for sign offs on the requirement document. Ability to pin point the bottlenecks, resolve issues quickly and escalate when timelines are delayed.
  • Build rapport with client teams and other functional consultants.
  • Work with Technical/Implementation/Solutions team to convert the requirements into solution
  • Prepare the presentations based on the product specifications to map the requirement and to identify the gaps
  • Drive the configuration and security setup discussions/meetings for Retail Applications (exposure to any Store Applications for Configurations and security setup is fine). Create and Maintain documentation for the same.
  • Functionally test the applications/products to check the proper implementation of the requirements
  • Understand the functional landscape of different applications within the retail domain, and be able to understand / discuss functional flows between retail systems.
  • Be aware of retail concepts and applications (Merchandizing / Omni Channel, etc).
  • Work with the client during the testing phases
  • Train and assist other individuals and team​

Educational Qualification:

B.E / B. Tech / M. C. A./ M. S./ M. Tech​


  • 5+ yrs of experience Senior BA, B.E / B. Tech / M. C. A./ M. S./ M. Tech (Preferred IT background)
  • MBA from the reputed institution is BIG PLUS
  • Excellent communications skills – Fluent English, Good listener, and good written skills. Should be able to articulate thoughts clearly. Must be presentable
  • Good presentations skills. Should have experience presenting solutions / product demo’s to a group of people
  • Industry experience with any Retailer or having some retail background is MUST
  • Should be able to understand retail concepts, understand retail IT landscape and store solutions. Have high level understanding of merchandizing, financials and other retail areas
  • Experience in ERP implementation is MUST
  • Experience with Micros Xstore is a BIG PLUS. Experience of working in POS solution is a PLUS
  • Working knowledge of any inventory application as a BA is MUST
  • Experience working with any CRM / Promotions engine preferred is MUST
  • Detail understanding of SDLC processes
  • PL/SQL working knowledge Ability to run basic queries over any any / any DB tool is required
  • Understanding of Cloud technologies is a PLUS. AWS/Azure/GCM Certifications is a PLUS
  • Prior experience in a service organization is MUST
  • Should be open to travel
  • Should be open to learning, and open to working with some unknowns. Self starter and motivated. Have a drive to learn and excel
  • Should have experience with at least 1 end to end implementation cycle
  • Should have worked on complex mods, and have defined the functional requirements, created documents for the same
  • Should have exposure to handling clients during UAT for entire process from reporting defects to getting fixes retestedShould be able to conduct training independently.Others
    • Participate and contribute in a cross-functional team environment
    • Articulate technical concepts to the business and technical community
    • Work with other teams

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