SkillNet helps lululemon stores upgrade to drive safe in-store customer experience.
After closing in March, lululemon US, Canada & Europe stores began re-opening in early June. This meant an increased focus on safe shopping for guests (customers). As the first of US stores went live with Oracle Xstore POS upgrade in June, it allowed lululemon to initiate several measures to enable safe shopping.
As part of its “Make it together” program, SkillNet partnered with lululemon to identify one of the important initiatives to make shopping in the stores a safer experience. SkillNet used its POS expertise to reduce customer touch points during checkout process. For example, instead of having customers select their preferences for opting in or out of the retailer’s email campaigns, the educators (cashiers) can now directly do it on their behalf. This change makes checkouts both safe and quick, and enables smoother interaction between customer and cashier.
As a result of the POS upgrade, guests who shop online can now ship gifts to home, and also drop off their returns at the door instead of entering the stores. The upgrade also improved reporting capability for better decision making.
While the upgrade began before the pandemic, SkillNet team collaborated extensively and worked remotely to overcome shutdown challenges, including moving some of the testing hardware to their homes and supporting longer acceptance test cycles.
Another key challenge of the upgrade was the large amount of data that needed to be migrated. In order to expedite the process of migration, SkillNet used its StoreHubTM platform to load data. With StoreHubTM, the team was able to use the available service connectors to the POS system without creating new integrations and this resulted in shortened timelines. SkillNet also introduced DevOps for the automation of build, tests and releases.
The upgrades not only enable lululemon to ensure safe shopping during Covid-19 but also be more prepared to ensure richer store experience in the new normal.
The “Make it together” program is a SkillNet initiative to support its retail partners during the COVID 19 pandemic. As part of the program, SkillNet provides free modifications to retailer’s POS, ecommerce and other applications, that enable safe and convenient shopping for their customers.
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