A USD 5+ billion manufacturer of chemicals and plastic resins has partnered with SkillNet Solutions, a global leader in digital transformation to enable rich customer experiences while scaling their distribution channels.
The client whose products are used in a wide variety of applications, including food & electronics packaging, industrial materials, appliances & a variety of consumer goods, had recently commissioned a new manufacturing plant. The new plant would double the client’s manufacturing capacity and they wanted to scale their online ordering systems to support the increased demand.
The client’s sales cycle was long due to multiple manual intervention touch points. Purchase orders received from customers had to be manually entered into the ERP & converted into sales orders. Around 30% of total order volume (consignment orders) could not be directly entered into the eCommerce system. So, the client was also looking to ensure seamless customer experiences through touchless order capture and order fulfilment.
Solution – Streamlining ordering process & delivering maximum value from the digital commerce platform
To support the client’s objectives of enabling automating their sales ordering cycle, Team SkillNet identified processes which could be automated. These included Sourcing plant/ship point (for new orders), Transportation routes and rates, Pricing Approval, Credit checking, In/Out of Plan checking, Advanced Available to Promise, Customer pdf or spreadsheet purchase order upload, Exception reporting, Regulatory Statements, Consignment order creation and the Resource Library.
Then the team designed a solution which enabled the client to use out of the box functionality from a new innovative, commerce platform and ensured smooth integration to the ERP systems.
Benefits – Improving overall site performance & reducing sales cycle with touchless ordering
With the new implementation, the sales cycle was reduced and optimized. When Customers enter their sales orders, the orders flow into the back-end ERP systems for fulfillment with minimal manual intervention.
The solution also ensured that customers had access to the appropriate marketing material which provided technical details about various products. This improved the overall digital commerce experience and made it a competitive advantage for the client. It also reduced the friction between the channels, sales & customer services.
Headquartered in San Jose, CA, SkillNet Solutions is a leading provider of consulting, engineering and system integration services. We help enterprises modernize their omnichannel touchpoints to better engage and transact with their end customers. SkillNet collaborates with top industry players like AWS, commercetools, Mirakl, Oracle, Salesforce Commerce Cloud, SAP Commerce Cloud, Spryker, and VTEX to deliver modern commerce solutions. These solutions are composable, cloud native, and headless, and power all business models such as B2C, B2B, B2B2C, and marketplaces. With a track record spanning over two decades, we have partnered with leading brands across North America, EMEA & LATAM to deliver unparalleled customer experiences and drive growth.