Digital Engagement & Experience (DEX)

Transforming engagement from strategy to execution

Elevating Engagement Across the Commerce Ecosystem

SkillNet’s Digital Engagement & Experience (DEX) practice enables organizations to design, build, and optimize connected digital experiences that deliver measurable business results. We go beyond powering transactions. We help reimagine how businesses engage with customers, partners, and employees across every digital touchpoint.

Serving B2B, B2C, D2C, and B2X enterprises, we integrate strategy, design, platforms, and optimization into a seamless transformation journey. From modernizing mobile apps to orchestrating composable commerce and enabling intelligent automation, our solutions create frictionless, responsive, and personalized experiences at scale.

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Digital Engagement & Experience Design

Digital Commerce Platform Services

Digital Engagement & Experience Services

Digital Commerce Optimization

SkillNet Solutions Recognized as a Major Contender in Everest Group’s Digital Commerce Services PEAK Matrix® Assessment 2024

SkillNet Solutions, Makers of Modern Commerce and a global leader in digital transformation, proudly announces its recognition as a Major Contender in Everest Group’s 2024 PEAK Matrix® Assessment for Digital Commerce Services. This recognition highlights SkillNet’s commitment to delivering cutting-edge digital commerce experiences across diverse platforms.

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Digital Engagement & Experience Design

Today’s customers across B2B, B2C, D2C, and B2X expect seamless, intuitive interactions from discovery to delivery. SkillNet partners with enterprises to create digital engagement strategies that drive measurable results, whether expanding catalogs, enabling marketplaces, optimizing mobile experiences, or unifying commerce channels. Our consulting and advisory expertise includes:

Digital Commerce Strategy
Marketplace Strategy
Mobile App Strategy
Composable Commerce Strategy
Unified Commerce Strategy

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Digital Commerce Platform Services

SkillNet enables commerce to be transacted on digital platforms be it a full-fledged grounds up implementations or a modernization initiative. SkillNet has worked with almost all the major traditional and composable platforms in the eCommerce and marketplace space to deliver successful digital commerce platform services. Services include:

Ecommerce Platform Implementation
Ecommerce Platform Modernization
Ecommerce Replatforming
Marketplace Platform Implementation
Marketplace Replatforming

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Digital Engagement & Experience Services

SkillNet partners with clients to design and deliver intelligent digital engagement solutions that enhance how customers, suppliers, and employees interact with their business. Whether it’s implementing or modernizing mobile apps, automating order and quote processing, or enabling touchless invoice workflows, SkillNet helps transform everyday digital interactions into streamlined, intuitive experiences.

Our service offerings include:

Mobile App Implementation
Mobile App Modernization
Intelligent Order & Quote Execution
Intelligent Invoice Processing
Intelligent Knowledge Bank Access

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Digital Commerce Optimization

Digital commerce platforms require continuous optimization and support to maintain high performance and deliver consistent experiences. SkillNet offers a full range of optimization services, including order management enablement and orchestration support for seamless omnichannel commerce. We also provide ongoing application management support, ensuring platforms remain agile, scalable, and aligned with evolving business needs.

Our services include:

Order Management & Orchestration
Digital Content Management
Virtual Asset Storage, Management & Delivery
Marketplace Seller Onboarding
Application Management Support

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Need help setting your transformation strategy?

Visit our Digital Engagement & Experience Consulting Services page for advisory expertise that ensures your initiatives deliver measurable results.

Success Stories

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SkillNet’s Marketplace Transformation for a Leading US Tire Distributor

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Empowering B2B CX at Scale: Nova Chemicals’ Digital Transformation Journey

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Transforming Global Health Sciences: Labcorp’s B2B Digital Evolution with Spryker and SkillNet

FAQ’s

Digital engagement & experience solutions can benefit B2B, B2C, B2B2C, D2C, online2offline, and other business models which are focusing on modern commerce. From small businesses to large corporations, digital commerce solutions can help improve customer reach, increase sales, and streamline operations. eCommerce platforms and digital payment systems are particularly useful for businesses that sell physical or digital products online, while subscription-based businesses can benefit from recurring billing and automated payment processing. Service-based businesses can also use digital commerce solutions to facilitate online bookings and payment processing.

Digital engagement & experience solutions can help businesses reach more customers by enabling them to sell products or services online, allowing them to access a wider audience beyond physical location. They also provide features such as search engine optimization (SEO) and social media integration, which help attract more visitors to websites and increase brand visibility.

By adopting a content-based approach, digital commerce sites also enhance customer engagement and facilitate informed purchases. By treating these sites as information hubs, businesses can expand their reach, provide comprehensive details to customers, and ultimately encourage them to visit physical stores to complete their purchases. This approach leads to improved customer satisfaction, minimizes confusion, and empowers customers to make well-informed buying decisions.

Additionally, digital engagement & experience solutions often include tools for email marketing, retargeting, and other types of targeted advertising, which can help reach potential customers who are interested in the products or services offered by businesses.

To choose the right digital engagement & experience solutions provider for your business, consider your specific needs, budget, and long-term goals. The SI should have a “you first” philosophy. Their ability to understand your business model and provide the “best fit” scalable solution matters. Their authority on the domain and understanding of various platforms contribute to the success of your project.
The solution provider should also be able to provide solutions to enable secure payment processing, inventory management, and customer management. Ensure that the SI designs a solution that is scalable, customizable, and integrates seamlessly with your existing systems. They should be able to provide the maximum benefits of the products with minimal customization. Additionally, consider if the services provider can provide 24 x 7 support.

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A SkillNet Solutions, criadora do Modern Commerce, fornece serviços de consultoria e tecnologia para empresas que estão se transformando digitalmente em empresas de comércio moderno.