Explore Labcorp’s Transformative Digital Journey
Learn how Labcorp, a global leader in health sciences, partnered with Spryker and SkillNet to enhance operational efficiency through innovative digital solutions. Watch the video!
- Accelerated Ordering: Labcorp streamlined its ordering process by implementing a customized service catalog and automating order syncing with Salesforce and Oracle. This reduced time-to-results and improved turnaround time significantly.
- Tailored Solutions: Labcorp introduced a unique multi-tier pricing system based on test articles and species, delivering accurate and transparent pricing to meet complex research requirements.
- Streamlined Onboarding: Personalized client onboarding workflows and a user-friendly interface facilitated faster project initiation, enhancing the overall client experience.
- Automated Billing and Reporting: By automating billing report generation and secure file transfers to SFTP, Labcorp reduced manual effort and improved financial process efficiency.
- Centralized User Management: Leveraging SSO integration with its storefront and merchant portal, Labcorp enhanced security and simplified access for both clients and internal teams.
Additional Resources
- SkillNet’s No-Obligation CX Assessment: Enhance your digital customer experience with a complimentary assessment of your commerce website, designed to uncover opportunities for improvement. Register now for your assessment!
- Spryker has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Comércio digital and positioned furthest on the Completeness of Vision axis. Click here to download the report.
