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SkillNet Solutions, Inc. was recently highlighted by Essential eCommerce on essentialretail.com for working with Holland & Barrett International as the system integrator that designed and implemented their solution that leverages Oracle\u2019s CRM and inventory platform to gain real-time visibility of stock. As a result, Holland & Barrett now has full real-time visibility of its 22,000 products across its channels. Harry Kundhi, head of IT service delivery at Holland & Barrett, shared in his presentation at the Oracle Retail Industry Forum that, \u201cNo enhancement goes live without stumbling blocks, and there were pitfalls and times where we wondered why we set out on the initiative in the first place, but we had a key partner in SkillNet.\u201d With the use of SkillNet\u2019s StoreHub integration accelerator, Holland & Barret International was able to complete the roll-out of Oracle Retail SIM and integrate it to their legacy systems all while maintaining their batch data uploads every night. SkillNet\u2019s deployment and integration of SIM for Holland & Barrett has enabled real-time stock inventory for their stores, reduced their technical support costs, and enabled an omni-channel experience for its customers providing them with click and collect, order and ship across stores, and ship from store capabilities. For more in depth coverage, please enjoy the full article below.<\/p>\n\n\n\n
Following an implementation of Oracle\u2019s retail platform, health retailer, Holland & Barrett, now has full real-time visibility of its 22,000-strong product range of vitamins, minerals and supplements.<\/p>\n\n\n\n
After deploying Oracle\u2019s customer relationship management (CRM) suite, Siebel, in 2014, it has worked with systems integrator SkillNet to leverage the infrastructure to support the retailer\u2019s omnichannel developments.<\/p>\n\n\n\n
Speaking at Oracle\u2019s Retail Industry Forum in Amsterdam this week, Harry Kundhi, head of IT service delivery at Holland & Barrett, said: \u201cGiving our omnichannel initiative and considering our legacy systems, we needed a solution to cover multiple business entities, including geographical locations, eCommerce initiatives and our loyalty programme.<\/p>\n\n\n\n
\u201cWe needed to fulfil store operations and the omnichannel strategy without affecting customer experience and the key requirement was real-time inventory.\u201d<\/p>\n\n\n\n
Oracle\u2019s Store Inventory Management solution provides the retailer with visibility of stock adjustments in seconds.<\/p>\n\n\n\n
\u201cArea sales managers want to know inventory movement in real time,\u201d Kundhi said.<\/p>\n\n\n\n
\u201cIt gives staff the ability to look up one of the 22,000 product lines because we need to be able to give availability for those products to the customer whether they\u2019re in a small store in Wales or a flagship in London,\u201d he explains, adding that real-time inventory also allows the retailer to write-off out of date items immediately.<\/p>\n\n\n\n
Working with legacy systems<\/strong><\/p>\n\n\n\n Kundhi said in addition to the roll out, Holland & Barrett had to integrate Oracle with its legacy systems in the backend while still conducting batch data uploads every night.<\/p>\n\n\n\n \u201cA key driver to the store inventory hub tool was for it to talk to the legacy system in real-time and also for the overnight sales batch process.\u201d<\/p>\n\n\n\n He said the enhancement using Oracle with systems integrator SkillNet in 2014 was the largest worldwide deployment at the time.<\/p>\n\n\n\n \u201cNo enhancement goes live without stumbling blocks, and there were pitfalls and times where we wondered why we set out on the initiative in the first place, but we had a key partner in SkillNet.\u201d<\/p>\n\n\n\n Kundhi also said the technology implementation helped to reduce technical support costs. \u201cWhile we have a very aggressive expansion plan to continue across the globe, the technical team size has stayed the same, showing stability of system.\u201d<\/p>\n\n\n\n Real-time benefits<\/strong><\/p>\n\n\n\n He noted the main benefits for having real-time inventory visibility is the ability to implement efficient click & collect, as well as allowing customers to order from one store and collect from another, as well as ship from store capabilities.<\/p>\n\n\n\n The 40-year-old business has 7,000 staff working across 1,000 stores in the UK, Ireland, Netherlands and Belgium and it is about to ramp up its international expansion with a new store opening in Sweden next month.<\/p>\n\n\n\n Loyalty<\/strong><\/p>\n\n\n\n With a revenue of over a billion dollars, Holland & Barrett has managed to link its various customer channels using its loyalty programme which is also hosted on Siebel. Once deployed in April 2014, loyalty at the retailer increased by 70% and its loyalty card is now used for 54% of transactions.<\/p>\n\n\n\n \u201cLoyalty enabled us to reach a much wider audience and feel what customer behaviour is,\u201d explained Kundhi. \u201cNot everyone wants cod liver oil. And it was interesting seeing the same customer at 20 years and 30 years, and to see the change of products they buy.\u201d<\/p>","protected":false},"excerpt":{"rendered":" SkillNet Solutions, Inc. was recently highlighted by Essential eCommerce on […]<\/p>\n","protected":false},"featured_media":6126,"template":"","categories":[5],"class_list":["post-6084","news","type-news","status-publish","has-post-thumbnail","hentry","category-retail"],"acf":[],"yoast_head":"\n