Speakers

Raymond Eifler |

Head of Business Operations and Analytics, Discovery, Labcorp

Andrew Gerasimov |

VP, Customer Success & Expert Consulting, US, Spryker

Brett Noneman |

Director of Business Consulting, SkillNet

Moderator

Neeta Shetty |

VP Marketing, SkillNet

Explore Labcorp’s Transformative Digital Journey

Don’t miss this opportunity to learn how Labcorp, a global leader in health sciences, partnered with Spryker and SkillNet to enhance operational efficiency through innovative digital solutions. Watch the on-demand webinar! 

• Accelerated Ordering: Labcorp streamlined its ordering process by implementing a customized service catalog and automating order syncing with Salesforce and Oracle. This reduced time-to-results and improved turnaround time significantly.

• Tailored Solutions: Labcorp introduced a unique multi-tier pricing system based on test articles and species, delivering accurate and transparent pricing to meet complex research requirements.

• Streamlined Onboarding: Personalized client onboarding workflows and a user-friendly interface facilitated faster project initiation, enhancing the overall client experience.

• Automated Billing and Reporting: By automating billing report generation and secure file transfers to SFTP, Labcorp reduced manual effort and improved financial process efficiency.

• Centralized User Management: Leveraging SSO integration with its storefront and merchant portal, Labcorp enhanced security and simplified access for both clients and internal teams.

Additional Resources

• SkillNet’s No-Obligation CX Assessment: Enhance your digital customer experience with a complimentary assessment of your commerce website, designed to uncover opportunities for improvement. Register now for your assessment!
• Spryker has been recognized as a Leader in the 2024 Gartner® Magic Quadrant for Comércio digital and positioned furthest on the Completeness of Vision axis. Click here to download the report.

Embark on a transformative journey with SkillNet and Spryker in our upcoming webinar. In this insightful event, we will explore the challenges and opportunities within the consumer packaged goods (CPG) sector, shedding light on the evolving landscape characterized by intense price competition, limited distribution models, and challenges in servicing smaller retailers.

Discover how embracing digital transformation can be the game-changer for CPG business needs, unlocking expanded sales channels, fostering customer engagement and loyalty, and streamlining value chains for cost efficiency. We will also unveil a practical roadmap and showcase real-life case studies, including success stories from Mercado Mayco and Weleda, demonstrating how businesses have successfully accelerated growth by leveraging digital tools and strategies. During the session, experts from SkillNet and Spryker will discuss innovative methods, enabling you to address smaller B2B customers at scale and conquer your vertical through digitally enhanced channel engagement.

Don’t miss the Q&A session, where you can interact with industry experts and gain valuable insights on propelling your CPG business into a new era of growth and profitability. Find out how the right implementation partner can help you get the most from Spryker.

Join us and be part of the digital transformation revolution in the CPG industry.

Register now to secure your spot in this insightful webinar and stay at the forefront of digital transformation in the CPG industry. Don’t miss out on this opportunity to drive growth and innovation in your organization.

Even if you can’t attend the live webinar, register anyway, we’ll send you the recording.

Speakers

Brett Noneman |

Sr. Director, CX Practice, SkillNet

Victor Clar |

Business Consultant, Spryker

Even if you have not been able to travel this year, be a part of the Retail’s Big Show, NRF2022! SkillNet will be streaming live at 9:00 am from Jan 17 -19 2022  to highlight the event’s exciting trends and innovations, you don’t want to miss. We will be running a short series of daily Q&As to provide an update on the major trends we are seeing and answer any questions you may have about the show.

Based on inputs from our customers some of the topics we will cover – client experience in stores, remote and digitally: product staging, product recognition, personalization, delivery services, the metaverse world, payments, self-checkout experiences and use cases, digital signage

Register Today for NRF 2022 – Retail Technology Update Webinar

Join us from the comfort of your city as we take you through technologies being showcased during the event. Please feel to send in your questions to laura.collins@skillnetinc.com

Once you register we will send you a link which will allow you to join the session on all 3 days.

Speakers

Antonio Alvaro |

SVP Cloud and Digital Solutions and GM International, SkillNet

Charles Daggs |

SVP Consulting, SkillNet

The latest retail report by our partner, Adyen shows that 76% of consumers expect businesses to maintain the payment flexibility they’ve shown during the pandemic. So, the retail customer journeys born out of necessity have now become standard and expectations are higher than ever.

As commerce continues to evolve, technology plays an integral role in meeting these expectations. Modern commerce requires exceptional experiences, wherever, however, and whenever your customers choose to shop.

How can retailers deliver this payment flexibility without adding complexity?

In a webinar with Adyen we will explore how retailers can support a diverse range of shopper journeys while retaining a single view of their customers. Topics will include:

• Omnichannel refunds
• Contactless commerce
• Unified customer data (and how to use it)
• Future retail customer journeys

• Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change
• Analyze customer experience solutions, methodology  and tools needed to create new customer journeys
• Highlight successful omnichannel customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling

Speakers

Antonio Alvaro |

SVP Cloud and Digital Solutions and GM International, SkillNet

Rob Paschal |

Director CX & Design, SkillNet

In Partnership with SAP

Customers are looking for seamless, hyper-personalized omnichannel shopping and buying experiences. SAP Commerce Cloud helps you quickly create omnichannel solutions by adopting new touchpoints and produce new digital experiences to increase customer engagement and conversions.

In this webinar, SkillNet Solutions and SAP will take a look at the best practices for achieving richer customer experiences with headless eCommerce. We covered

• Headless eCommerce benefits
• SAP’s strategy for digital eCommerce
• How Commerce Cloud supports headless eCommerce
• Enabling headless eCommerce with SAP Commerce cloud
  • Migrating your B2B/B2C eCommerce platform from on-premise to cloud
• Spartacus – SAP’s headless eCommerce client: architecture, benefits
  • Live Demo – Spartacus
• SkillNet Offer – Free migration assessment

Speakers

Antonio Alvaro |

SVP Cloud and Digital Solutions and GM International, SkillNet

Pat Sampson |

SVP Consulting, SkillNDirector Solution Strategy, SAPet

Pragnesh Ray |

Director – eCommerce Practice, SkillNet