{"id":2508,"date":"2021-06-30T12:55:00","date_gmt":"2021-06-30T12:55:00","guid":{"rendered":"https:\/\/www.skillnetinc.com\/?post_type=webinars&#038;p=2508"},"modified":"2024-02-12T12:35:20","modified_gmt":"2024-02-12T12:35:20","slug":"new-customer-journeys-to-transform-customer-experiences","status":"publish","type":"webinars","link":"https:\/\/www.skillnetinc.com\/es\/resources\/webinars\/new-customer-journeys-to-transform-customer-experiences\/","title":{"rendered":"New Customer Journeys To Transform Customer Experiences"},"content":{"rendered":"<p>Find out how successful retailers quickly introduce new retail customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation &amp; analytics.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change<\/li>\n\n\n\n<li>Analyze customer experience solutions, methodology &nbsp;and tools needed to create new customer journeys<\/li>\n\n\n\n<li>Highlight successful omnichannel customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Speakers<\/strong><\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-e43c56aa wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group speaker is-layout-constrained wp-container-core-group-is-layout-a0de3d40 wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-radius:0px\">\n<figure class=\"wp-block-image size-thumbnail is-resized has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/12\/antonio-alvaro-150x150.png\" alt=\"\" class=\"wp-image-1387\" style=\"border-style:none;border-width:0px;border-radius:15px;width:200px;height:200px\" width=\"200\" height=\"200\" srcset=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/12\/antonio-alvaro-150x150.png 150w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/12\/antonio-alvaro-300x300.png 300w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/12\/antonio-alvaro-12x12.png 12w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/12\/antonio-alvaro.png 359w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/figure>\n<\/div>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center speakert has-fontcolor-color has-text-color\" style=\"margin-top:3%;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:1.1rem;text-transform:capitalize\">Antonio Alvaro | <a href=\"https:\/\/www.linkedin.com\/in\/antonioalvaro\/?originalSubdomain=uk\" data-type=\"URL\" data-id=\"https:\/\/www.linkedin.com\/in\/antonioalvaro\/?originalSubdomain=uk\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-1388\" style=\"width: 25px;\" src=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/05\/Lnkdn-blue.png\" alt=\"\" srcset=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/05\/Lnkdn-blue.png 25w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/05\/Lnkdn-blue-12x12.png 12w\" sizes=\"(max-width: 25px) 100vw, 25px\" \/><\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/www.linkedin.com\/in\/antonioalvaro\/?originalSubdomain=uk\" target=\"_blank\"><\/a><\/h5>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center has-fontcolor-color has-text-color\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:0.8rem;font-style:normal;font-weight:400;text-transform:capitalize\"><strong>SVP Cloud and Digital Solutions and GM International, SkillNet<\/strong><\/h6>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group speaker is-layout-constrained wp-container-core-group-is-layout-0f1c6a8e wp-block-group-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-radius:0px\">\n<figure class=\"wp-block-image size-full has-custom-border is-style-rounded\"><img loading=\"lazy\" decoding=\"async\" width=\"239\" height=\"239\" src=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2023\/01\/30-Rob-Paschal.jpg\" alt=\"\" class=\"wp-image-5222\" style=\"border-style:none;border-width:0px;border-radius:15px\" srcset=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2023\/01\/30-Rob-Paschal.jpg 239w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2023\/01\/30-Rob-Paschal-150x150.jpg 150w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2023\/01\/30-Rob-Paschal-12x12.jpg 12w\" sizes=\"(max-width: 239px) 100vw, 239px\" \/><\/figure>\n<\/div>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center speakert has-fontcolor-color has-text-color\" style=\"margin-top:3%;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:1.1rem;text-transform:capitalize\"><strong>Rob Paschal<\/strong> | <a href=\"https:\/\/www.linkedin.com\/in\/robpaschal\/\" data-type=\"URL\" data-id=\"https:\/\/www.linkedin.com\/in\/robpaschal\/\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-1388\" style=\"width: 25px;\" src=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/05\/Lnkdn-blue.png\" alt=\"\" srcset=\"https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/05\/Lnkdn-blue.png 25w, https:\/\/www.skillnetinc.com\/wp-content\/uploads\/2022\/05\/Lnkdn-blue-12x12.png 12w\" sizes=\"(max-width: 25px) 100vw, 25px\" \/><\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/www.linkedin.com\/in\/antonioalvaro\/?originalSubdomain=uk\" target=\"_blank\"><\/a><\/h5>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center has-fontcolor-color has-text-color\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font-size:0.8rem;font-style:normal;font-weight:400\"><strong><strong><strong>Director CX &amp; Design, SkillNet<\/strong><\/strong><\/strong><\/h6>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Find out how successful retailers quickly introduce new retail customer [&hellip;]<\/p>\n","protected":false},"featured_media":6416,"template":"","categories":[13,5],"class_list":["post-2508","webinars","type-webinars","status-publish","has-post-thumbnail","hentry","category-digital-engagement-and-experience","category-retail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Customer Journeys To Transform Customer Experiences - SkillNet Solutions<\/title>\n<meta name=\"description\" content=\"Find out how successful retailers quickly introduce new retail customer journeys to support changing customer behavior and how to improve existing customer journeys by introducing automation &amp; analytics.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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