Transform Retail Customer Experience - SkillNet Solutions

bajo demanda webinar

New Customer Journeys To Transform Customer Experiences

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At SkillNet, we believe in delivering the promise of modern commerce. The focus of the “Makers of Modern Commerce” Webinar Series is to give you a fresh perspective on the rapidly changing dynamics in retail.

Find out how successful retailers quickly introduce new customer journeys to support changing customer behavior. We will also examine how to improve existing customer journeys by introducing automation & analytics.

  • Review the challenges of creating new journeys with existing systems that may be difficult to maintain and change
  • Analyze customer experience solutions, methodology  and tools needed to create new customer journeys
  • Highlight successful customer journeys which include phone store orders, appointment bookings, self-service, automated cross channel returns and video clienteling

oradores

  • Mike Kritzman
    Antonio Alvaro SVP Cloud and Digital Solutions and GM International, SkillNet
  • Mike Kritzman
    Rob Paschal Director, CX & Design

regístrate ahora

At SkillNet, we believe in delivering the promise of modern commerce. The focus of the “Makers of Modern Commerce” Webinar Series is to give you a fresh perspective on the rapidly changing dynamics in retail.