news Archives - SkillNet Solutions

Are you ready for GDPR? We can help.

For retailers that sell goods and services in the EU, the looming May 2018 deadline to comply with the EU General Data Protection Regulation is not groundbreaking news – it has been barreling towards them since it was approved and adopted in early 2016. But while there are certainly some retailers locked, loaded, and ready to go, we’ve had many firsthand conversations with others on the opposite end of the spectrum. We’ve heard quiet rumblings among many retailers expressing fear over whether they will be ready in time and uncertainty over whether their current course of action will fully meet all requirements.

We are pleased to offer regional expertise to consult and provide insight into these compliance issues. SkillNet has been serving the global retail community for the last 20+ years with retail engagements in over 25 countries across EMEAI. Our experience specifically with retail implementations in the EU and the provision of internationalization accelerators for payment systems, tax requirements, and localized regulatory compliance for this region has put us in a unique position to be able to provide insight to retailers on how to best mitigate this transition towards GDPR compliance.

2-Week Rapid Assessment of GDPR Compliance

Are you unsure whether your enterprise is ready for GDPR? We can quickly put your fear to rest. SkillNet is offering a 2-week rapid assessment of your GDPR compliance roadmap. Within this timeframe, we can provide you with a tailored assessment of your current and future preparations to ensure you have taken all necessary steps to comply with the new GDPR requirements for marketing consent and profiling, as well as ensuring proper data protection compliance and procedures are in place. We want to help you better understand how your enterprise and compliance approach stacks up to these regulations.

For those organizations determined to be noncompliant, the fines are significant. The maximum penalty for serious infringements can incur a fine up to 4% of annual global turnover or € 20 million with tiered fines for lesser infringements. We are here to help you make your preparations far in advance of the deadline to reduce your risk and losses from noncompliance penalties and fallout.

Join SkillNet at the Oracle Retail Industry Forum, Europe 2017

Please contact us for more information on this topic or come meet us in person. SkillNet is proudly sponsoring the Oracle Retail Industry Forum Europe in Barcelona September 19-20. Please reach out to us at the event or set up a meeting in advance, we would be thrilled to discuss any issues or concerns you may have on this topic with regard to your enterprise.

Rewarding customers with Bounce Back Coupons at Holland & Barrett International

Imagine, you get a coupon along with your sales receipt…

  • We are moving to Queens Street! We would like to welcome you there with 30% off on all your purchases from 20th Feb 2015 to 25th Feb 2015.
  • Congratulations! You just qualified for £10 on your next purchase.
  • Want to try something new? Try Bee’s Honey in your next purchase and get one free! (Here, the customer has bought Friars Honey)
  • Interested in Sports Nutrition? Buy any two products from our Sports Nutrition line and get 50% off and 250 bonus points on your next purchase!
  • Spending more in our store! Definitely not on your next purchase! Get £20 off on purchase of £50. Keep shopping!

Of course, you will exult with a personalised coupon considering your purchasing habits. That’s the magic of Bounce Back that we achieved at Holland & Barrett International (HBI)!

What are Bounce Back coupons?

Bounce Back coupons, as the name suggests, are the coupons with promotions and discounts bounced back to allow HBI to engage with their customer base with specific offers suited to their shopping habits. This concept was developed to increase engagement with the brand and increase in frequency of visits.

“Holland & Barrett have been deploying Bounce Back promotions across its retail and online estate for the last 12 months to encourage customers to make repeat purchases and additional visits. The offers have ranged from individual SKU level promotions to transactional money off and loyalty bonus points.

Using redemption data in conjunction with the loyalty programme has provided insight into these additional offers to the brand’s customers. The next phase of the Bounce Back initiative will be to determine relevancy to customers of promotional offers with a focus on personalised information held through the loyalty system, maintaining the level of reward and discount whilst increasing the ROI of the Bounce Back program.”

– Jonathan Haywood, Customer Insight Manager for Holland & Barrett International

Before Bounce Back

Before Bounce Back coupons, HBI was unable to treat the customer with special promotions based on their purchases and segments, relying on ‘On Shelf’ promotions in stores.

Bounce Back Coupons

Different types of coupons can be setup centrally for a specific store, price band or across the estate for all brands based on the requirements of the business. The coupons are issued to the customer based on the Holland & Barrett International customer type, customer segment, items purchased, basket total or combination of all leaving long lasting brand awareness behind. Easy to setup, scalable and measurable coupons have greatly benefited HBI by incremental sales, measurable increase in customer response, satisfaction and revisits. Over time, these coupons have been used to advertise relocations, new store openings, supplement point promotions and target specific products or basket spends.

In the first 12 months, bounce back coupons added an excellent increment in sales to HBI, and this will only increase with time as more targeted coupons are introduced.

Cutting Edge Benefits

  • Promoting or advertising right in the hands of the customer giving them an improved shopping experience.
  • Promoting specific items (promoting Bee’s Honey to customers who are buying Friars Honey)
  • Increase in customer reach via magazine coupons-posted coupons which can readily be redeemed in store.
  • The great advantage of these coupons is also in the speed in which they can be stopped-overnight-should an issue be discovered with the coupon.

For more information on how SkillNet can help you increase brand engagement and reward your customers with its store innovations, please request a consult.