In Partnership With Amazon Web Services
Companies are accelerating the move to the cloud of more of their critical business applications. However, lift and shift strategies don’t maximize value and pure microservices approaches are not practical for most organizations without very significant investment.
In this webinar, we will cover practical reengineering examples in AWS to help retail and hospitality organizations increase the value of their migrations to the cloud. Including:
- AWS Guidance Patterns for Migrating your existing POS solution
- Extending omnichannel capabilities in AWS
- Creating new customer journeys leveraging your existing applications and AWS
Holland & Barrett accelerates Retail decisions with real-time data
Holland & Barrett International (HBI) accelerates the pace of retail business decision-making by implementing a data mart to enable stores to respond in real-time to customer needs.
About the client
HBI is Europe’s largest health and well-being retailer of branded and own-label products across a wide range of vitamins, supplements, specialist food, sports nutrition, and ethical beauty. Founded in 1870, they focus on making people healthier and happier, operating more than 1300 stores worldwide as well as an expanding e-commerce business.
A partner since 2012, SkillNet’s highly experienced retail consultants have designed and implemented POS solutions (2500+ Registers) to ensure seamless customer experience across various brands (6,000 Products) and multiple channels.
Challenge | Continuous product innovation requires real-time data
HBI constantly innovates to meet customers’ needs, whether it is ethical sourcing or digital transformation to provide a world-class shopping experience. Continuous product innovation requires the client to better harness their data in real-time to make decisions such as refilling store inventory to avoid stock outs, product manufacturing batch-sizes, offering new discounts, promotions, and customer rewards.
HBI ‘s business decision making was based on spreadsheets using data collected in silos from diverse systems and sources such as stores, audited sales, online sales, and SKU/stocks data. This meant the process was slow (up to 48 hours to collect data), prone to mistakes (no single version of the truth), and not able to support business information requirements. This lack of real-time visibility was impeding the pace of innovation and customer responsiveness.
Solution | Improving business efficiency and customer experience through a data mart
SkillNet’s team of business domain and tech consultants identified the key business areas and decision insights required by HBI’s business finance teams.
Then, SkillNet created a data mart as the single source of truth by integrating data from multiple source technologies such as stores, audited sales, online sales and inventory. Using Oracle’s Business Intelligence platform, SkillNet automated data collation and report generation.
Hundreds of manual spreadsheets were replaced by automated reports that were run hourly, daily and weekly. Business users now have the ability to create near real-time visually impactful reports with self-service tools.
The solution enabled the HBI team to gain visibility and proactive actionable insights across store systems and various lines of business.
Benefits | Making Better Decisions with real-time data
- Availability of near-real-time (as compared to 2 or more days earlier) integrated data with automated reports
- This has considerably reduced business decision cycles
- Proactive decision making due to the business teams’ ability to generate user-friendly reports with near real-time data
- Near real-time hierarchical store dashboards (Region, area, Store) and KPI reports on sales, ACT, conversion, engagement and loyalty participation
- Dashboards with deeper data insights have helped the HBI’s business & store teams uncover newer insights
- More informed decisions regarding inventory, discounts, shrinkage, product scan data and channel resulting in better responses to customer requirements
- Teams are being able to view sales data in near real-time and be more effective in their stock allocation and replenishment
- Reduction in thefts and shrinkage
- Regional Managers were spending ~15hrs per week on analyzing and customizing reports. They now spend time with Area Managers and Store Managers to drive store performance
SkillNet’s team of the business domain and technical consultants continue to partner with the client on on-going digital initiatives to enable innovation to meet customer’s needs and well-being.
All product names and trademarks are property of their respective owners.
NRF (National Retail Federation) is the biggest global industry event for retail with 40k+ attendees and 800+ exhibitors. As always, NRF2020 will be held at Jacob Jarvits NYC location from Jan 12-14, 2020. According to NRF, it is the must-attend week where retail movers and shakers from around the world come to learn, share, collaborate, network and inspire. SkillNet will be in presence again this year. Come join us, at NRF booth #1334 and learn how we are transforming retail.
We will also host our annual customer appreciation event “Spark” on Jan 13th. Spark is an invitation only event where SkillNet’s past, current and future customers come together to network and exchange experiences in a fun, informal setting.
For invitation reach out to us at http://www.skillnetinc.com/contact/
The world’s largest retail conference and expo is here again. NRF 2019 is expected to bring together over 38,000 attendees, including over 10,000 international attendees, to discuss the latest in retail tech, strategy, leadership, economy and many more topics.
SkillNet will be co-exhibiting at the event with its strategic partner Oracle Retail. Meet us there!
Iain Long, SkillNet’s Sales Manager for Europe and Africa, sheds light on the looming EU General Data Protection Regulation deadline and shares how SkillNet’s “2-week Rapid Assessment of GDPR Compliance” can help retailers understand how their enterprise and compliance approach stack up against these regulations in our latest Thought Leadership Blog.
Read the blog.
Join SkillNet at NRF Protect 2017! We will be on hand discussing how retailers can minimize losses and protect profitability with Oracle Retail XBRi Loss Prevention services from SkillNet. SkillNet offers Loss Prevention Consulting, Implementation, and Training services to help you protect profitability and secure your future.
June 27-28, 2017
Gaylord National Harbor
The NRF Protect Loss Prevention Conference is, ‘the largest, most important retail and restaurant loss prevention event in North America.’ The conference is especially for those who protect retail brands, assets, people and profits bringing together LP, asset protection, internal audit, ORC investigators, risk management and retail operations professionals responsible for securing retail’s success.
Every year as a token of gratitude to our treasured clients and partners–past, present, and future, we look forward to hosting our annual customer appreciation event surrounding Retail’s Big Show. Come celebrate with us!
This is an invitation-only event. RSVP is required.
If you have not yet received your invitation, please write to email@example.com.
Join SkillNet at NRF Retail’s Big Show to hear our stories of innovation and how we deliver digital transformations. This year’s show will focus on BIG innovation, connections, and solutions.
If you’d like to set up a meeting in advance, please contact us via firstname.lastname@example.org to get your meeting on calendar.
January 15-17, 2017
Jacob K. Javits Convention Center
New York City, New York
Retail’s BIG Show is NRF’s flagship event held annually in New York City. The three day event offers unparalleled education, collegial networking with 33,000 of your newest friends, and an enormous EXPO Hall full of technologies and solutions. After more than a century – 106 years to be exact – Retail’s BIG Show is still the only place where you can see and experience all things Retail.
Join us in Dallas! Shop.org’s signature event, Retail’s Digital Summit, brings 5,000 of the industry’s brightest minds together for unparalleled networking and game-changing ideas. At Shop.org, you can connect with people and technologies that will take your marketing, branding, social, mobile and conversion to a whole new level.
We’d love to talk to you about our capabilities in digital commerce and omni-channel enablement. Let’s set up a meeting: contact us
September 26-28, 2016
Kay Bailey Hutchinson Convention Center
[Press Release] Pacsun and Partner SkillNet Successfully Initiate Deployment of New Oracle® Retail Xstore Point-of-Service Implementation in a Move to Transform the Customer Experience
SkillNet Solutions takes PacSun’s pilot store live on complete end-to-end implementation of Oracle Retail Xstore POS marking the beginning of its national deployment
Sunnyvale, California – June 30, 2016
SkillNet Solutions, a leading global retail systems integrator specializing in providing complete end-to-end omni-channel commerce solutions, recently partnered with Pacific Sunwear of California, Inc. (aka, PacSun), a leading specialty retailer focused on the action sports, fashion, and music influences of the California lifestyle, to transform their customer experience with the launch of new point-of-sale technology in stores powered by the Oracle® Retail Xstore Point-of-Service.
PacSun set out on a Customer Experience Technology Initiative with the goal of enhancing their relationship with their customers by cultivating a community and achieving a comprehensive, 360 view of their customers’ desires. By implementing new store technology, PacSun knew it would have a better foundation upon which to deliver what their customer wanted, when they wanted it, and where they wanted it. As the leading Oracle Retail Stores global partner, SkillNet was selected by PacSun to lead their store technology transformation and deliver their vision of achieving Commerce Anywhere. “We were looking for a partner experienced in designing and deploying complex, omni-channel retail solutions,” stated Coleen McNally, Vice President of Information Technology at PacSun. “We needed a large-scale digital technology transformation, and we were confident SkillNet was the right partner to deliver a connected customer experience across all our channels.”
The project kicked off in January 2015. SkillNet designed and deployed PacSun’s complete end-to-end Oracle Retail Xstore implementation with involvement in all elements of the project including business analysis, technical services, project management, store payments, and quality assurance utilizing both onshore and offshore development across its teams in India and the United States.
Utilizing SkillNet’s award-winning StoreHub Store Integration Framework, PacSun was able to accelerate the delivery of their Xstore implementation. From StoreHub’s library of integration adaptors, PacSun was able to pick and deploy the micro-services they needed to quickly and easily integrate their existing systems and other third party applications to Xstore. Additionally, StoreHub helped to integrate Xstore to their new customer loyalty program powered by Oracle Retail Customer Engagement that SkillNet helped them launch during Summer 2015.
SkillNet and PacSun successfully launched Xstore at its first store location in southern California and have continued to rollout additional pilot stores in the region. “Bringing the ‘Golden State of Mind’ vision into the lives of PacSun’s customer has been a true privilege, and we are particularly excited to be working with a retailer so focused on keeping the customer central to their plans for innovation and digital expansion. PacSun is doing it right, and we are thrilled to be helping them deliver this initiative” says Charles Daggs, Vice President of Account Management at SkillNet Solutions. PacSun and SkillNet plan to deploy Xstore to their remaining 500+ store locations in all 50 states across the United States and Puerto Rico before the end of the year.
About SkillNet Solutions
SkillNet Solutions, Inc. is a leading global consulting services and retail systems integrator specializing in providing complete end-to-end, omni-channel commerce solutions in stores, merchandising, e-commerce, supply chain, customer management, and data analytics. SkillNet offers retailers consulting, solution delivery, cloud, and support services. Having successfully implemented award-winning solutions for the retail industry’s top performers for over twenty years, SkillNet delivers digital transformations that provide retailers with a seamless and connected customer experience across all channels.
Founded in 1996 in the heart of Silicon Valley, SkillNet has expanded into a global enterprise spanning three continents with offices in Cleveland, Austin, Sunnyvale, Toronto, London, New Delhi, Mumbai, Indore, and Pune. For more information, visit https://www.skillnetinc.com
Pacific Sunwear of California, Inc. and its subsidiaries is a leading specialty retailer focused on the action sports, fashion and music influences of the California lifestyle. The Company sells a combination of branded and proprietary casual apparel, accessories and footwear designed to appeal to teens and young adults. The Company operates over 500 stores in all 50 states and Puerto Rico. For more information, visit https://www.pacsun.com
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