Success Story Oracle Retail Implementation


Fashion retailer enables rich omnichannel customer experiences

 

Partners with SkillNet for digital transformation

Challenge –  Transforming their digital footprint across retail systems

The client is an apparel retail with stores spread across the globe.

They were looking to provide richer omnichannel experiences for their customers by transforming their digital footprint with improved order management, security-enhanced payment solutions, private label credit card, and in-store mobile POS. They also wanted to expand their international presence and were looking for a system integration partner who could provide a unique combination of expertise in both e-commerce and store systems.

After delivering several successful legacy commerce programs across channels and showcasing their Xstore capabilities, SkillNet was chosen to support and optimize the Oracle Retail Xstore Point-of-Service solution present in their stores.

Solution – Enabling richer Omnichannel experiences

A multidisciplinary team from SkillNet delivered end-to-end, omnichannel solutions, maintained and supported a roadmap of new features and enabled expansion to new international markets.

Order Management System

Implementation of an open-source order management system for omnichannel that now currently processes in excess of $2 billion worth of customer orders a year.

Oracle Retail Xstore Deployments in New Geographies

SkillNet deployed Oracle Retail Xstore for stores in France and Canada. International expansion into these new markets involved the incorporation of unique country configurations and payment solutions. SkillNet used its proprietary internationalization accelerator for faster deployment.

EMV And PCI Compliant Payment Solution Integrated To Xstore

SkillNet implemented a new payment solution to enhance fiscal security for their US stores integrated to Xstore and AJB payment processing.

Private Label Credit Card

Introduced private credit card label as tender across channels. Added functionality for account lookup and payment.

Oracle Retail Xstore Mobile Experience

Deployment of the Oracle Retail Xstore mobile application in stores enabling clienteling and reduced wait times at the counter for an enhanced customer experience.

Applications in Scope – Oracle Retail Xstore Point-of-Service

SkillNet Accelerator – Internationalization Accelerator

 

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