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Holland & Barrett accelerates Retail decisions with real-time data

Holland & Barrett accelerates Retail decisions with real-time data

Brief

Holland & Barrett International (HBI) accelerates the pace of retail business decision-making by implementing a data mart to enable stores to respond in real-time to customer needs.

About the client 

HBI is Europe’s largest health and well-being retailer of branded and own-label products across a wide range of vitamins, supplements, specialist food, sports nutrition, and ethical beauty. Founded in 1870, they focus on making people healthier and happier, operating more than 1300 stores worldwide as well as an expanding e-commerce business.

A partner since 2012, SkillNet’s highly experienced retail consultants have designed and implemented POS solutions (2500+ Registers) to ensure seamless customer experience across various brands (6,000 Products) and multiple channels.

Challenge | Continuous product innovation requires real-time data

HBI constantly innovates to meet customers’ needs, whether it is ethical sourcing or digital transformation to provide a world-class shopping experience. Continuous product innovation requires the client to better harness their data in real-time to make decisions such as refilling store inventory to avoid stock outs, product manufacturing batch-sizes, offering new discounts, promotions, and customer rewards.

HBI ‘s business decision making was based on spreadsheets using data collected in silos from diverse systems and sources such as stores, audited sales, online sales, and SKU/stocks data. This meant the process was slow (up to 48 hours to collect data), prone to mistakes (no single version of the truth), and not able to support business information requirements. This lack of real-time visibility was impeding the pace of innovation and customer responsiveness.

Solution | Improving business efficiency and customer experience through a data mart

SkillNet’s team of business domain and tech consultants identified the key business areas and decision insights required by HBI’s business finance teams.

Then, SkillNet created a data mart as the single source of truth by integrating data from multiple source technologies such as stores, audited sales, online sales and inventory. Using Oracle’s Business Intelligence platform, SkillNet automated data collation and report generation.

Hundreds of manual spreadsheets were replaced by automated reports that were run hourly, daily and weekly. Business users now have the ability to create near real-time visually impactful reports with self-service tools.

The solution enabled the HBI team to gain visibility and proactive actionable insights across store systems and various lines of business.

Benefits | Making Better Decisions with real-time data 

  • Availability of near-real-time (as compared to 2 or more days earlier) integrated data with automated reports
  • This has considerably reduced business decision cycles
  • Proactive decision making due to the business teams’ ability to generate user-friendly reports with near real-time data
  • Near real-time hierarchical store dashboards (Region, area, Store) and KPI reports on sales, ACT, conversion, engagement and loyalty participation
  • Dashboards with deeper data insights have helped the HBI’s business & store teams uncover newer insights
  • More informed decisions regarding inventory, discounts, shrinkage, product scan data and channel resulting in better responses to customer requirements
  • Teams are being able to view sales data in near real-time and be more effective in their stock allocation and replenishment
  • Reduction in thefts and shrinkage
  • Regional Managers were spending ~15hrs per week on analyzing and customizing reports. They now spend time with Area Managers and Store Managers to drive store performance

SkillNet’s team of the business domain and technical consultants continue to partner with the client on on-going digital initiatives to enable innovation to meet customer’s needs and well-being.

All product names and trademarks are property of their respective owners.

Meet SkillNet at NRF 2020 booth #1334

NRF (National Retail Federation) is the biggest global industry event for retail with 40k+ attendees and 800+ exhibitors. As always, NRF2020 will be held at Jacob Jarvits NYC location from Jan 12-14, 2020. According to NRF, it is the must-attend week where retail movers and shakers from around the world come to learn, share, collaborate, network and inspire. SkillNet will be in presence again this year. Come join us, at NRF booth #1334 and learn how we are transforming retail. 

We will also host our annual customer appreciation event “Spark” on Jan 13th. Spark is an invitation only event where SkillNet’s past, current and future customers come together to network and exchange experiences in a fun, informal setting.

Visit_SkillNet_NRF_Booth_1334

For invitation reach out to us at http://www.skillnetinc.com/contact/

SkillNet hosts 9th Annual Spark! Celebration: Jan 14, NYC

Every year as a token of gratitude to our treasured clients and partners–past, present, and future, we look forward to hosting our annual customer appreciation event surrounding Retail’s Big Show.

We invite you to spark a connection with your fellow peers in the retail industry over complimentary cocktails and bites at the Monarch Rooftop Bar. Let’s enjoy some sparkling conversation complemented by a spectacular view of the Empire State Building. This evening is a celebration of you and sharing in our ongoing relationship and achievements together. Come celebrate with us!

DATE
JANUARY 14, 2019

LOCATION
MONARCH ROOFTOP BAR
71 W 35th St. 18th Floor

This event is by invitation only. Please RSVP no later than January 5, 2019.
If you have not yet received your invitation, please write to skillnet.marketing@skillnetinc.com.

We look forward to seeing you there!

SkillNet exhibiting at NRF2019 : Jan 13 – 16, NYC

The world’s largest retail conference and expo is here again. NRF 2019 is expected to bring together over 38,000 attendees, including over 10,000 international attendees, to discuss the latest in retail tech, strategy, leadership, economy and many more topics.

SkillNet will be co-exhibiting at the event with its strategic partner Oracle Retail. Meet us there!

NRF Protect EXPO 2017

Join SkillNet at NRF Protect 2017! We will be on hand discussing how retailers can minimize losses and protect profitability with Oracle Retail XBRi Loss Prevention services from SkillNet. SkillNet offers Loss Prevention Consulting, Implementation, and Training services to help you protect profitability and secure your future.

DATE

June 27-28, 2017

LOCATION

Gaylord National Harbor
Washington, D.C.

DETAILS

The NRF Protect Loss Prevention Conference is, ‘the largest, most important retail and restaurant loss prevention event in North America.’ The conference is especially for those who protect retail brands, assets, people and profits bringing together LP, asset protection, internal audit, ORC investigators, risk management and retail operations professionals responsible for securing retail’s success.
#NRFPROTECT

Related Resources

DATASHEET

Download: Datasheet for SkillNet Oracle Retail XBRi Loss Prevention Services

Spark! Customer Appreciation Event @ NRF

Every year as a token of gratitude to our treasured clients and partners–past, present, and future, we look forward to hosting our annual customer appreciation event surrounding Retail’s Big Show. Come celebrate with us!

This is an invitation-only event. RSVP is required.

If you have not yet received your invitation, please write to skillnet.marketing@skillnetinc.com.

NRF Retail’s Big Show 2017

Join SkillNet at NRF Retail’s Big Show to hear our stories of innovation and how we deliver digital transformations. This year’s show will focus on BIG innovation, connections, and solutions.

If you’d like to set up a meeting in advance, please contact us via biz.dev@skillnetinc.com to get your meeting on calendar.

DATE

January 15-17, 2017

LOCATION

Jacob K. Javits Convention Center
New York City, New York

DETAILS

Retail’s BIG Show is NRF’s flagship event held annually in New York City. The three day event offers unparalleled education, collegial networking with 33,000 of your newest friends, and an enormous EXPO Hall full of technologies and solutions. After more than a century – 106 years to be exact – Retail’s BIG Show is still the only place where you can see and experience all things Retail.

http://nrfbigshow.nrf.com/
#nrf17

Shop.org Retail’s Digital Summit 2016

Join us in Dallas! Shop.org’s signature event, Retail’s Digital Summit, brings 5,000 of the industry’s brightest minds together for unparalleled networking and game-changing ideas. At Shop.org, you can connect with people and technologies that will take your marketing, branding, social, mobile and conversion to a whole new level.

We’d love to talk to you about our capabilities in digital commerce and omni-channel enablement. Let’s set up a meeting: contact us

DATE

September 26-28, 2016

LOCATION

Kay Bailey Hutchinson Convention Center
Dallas, Texas

retailsdigitalsummit.nrf.com
#shoporg16

EuroCIS 2016

SkillNet will be on site at the leading trade fair for retail technology, EuroCIS! See you there!

DATE

February 23-25, 2016

LOCATION

Fair Ground Dusseldorf
Dusseldorf, Germany

eurocis-tradefair.com
#eurocis2016

Gartner Research highlights SkillNet as a key vendor in its ‘Market Guide for the Retail System Integrator Market’

The team of top retail industry analysts at Gartner Research recently highlighted SkillNet for its expertise as a leading boutique service provider in its ‘Market Guide for the Retail System Integrator Market.’

Register to become a Gartner client for access to the full report:
https://www.gartner.com/doc/3155819/market-guide-retail-integrator-market