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Customer Journey

Case study

Creating new customer journeys for Jewelry Retailer to ensure customer safety during COVID-19

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Brief

SkillNet partners with Jewelry retailer to map and create a new digital customer journey, to ensure safe in-store shopping experiences. The new store staff mobile application, which leverages and extends the capabilities of existing applications, ensured support for COVID-19 regulations and restrictions.

About the client

The client is a vertically integrated, family-owned Jewelry retailer located in the heart of the Texas Hill Country. They are a multi-channel retailer with 94 stores in four states. Their jewelry is also available in more than 215 Dillard’s stores in Texas and in 28 additional states; and nationwide through their website. Their jewelry is crafted in Texas workshops with the finest materials sourced worldwide.

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At SkillNet we believe in making the modern commerce work. Check out the curated case study on enabling modern commerce.

*These fields are required