Success Story - Oracle Xstore POS Upgrade
Wine & Spirits retailer enables seamless omnichannel experience
Partners with SkillNet to upgrade Oracle POS systems
Challenge – Enabling cross channel functionality and secure payments
The client is a privately held American alcohol retailer. They are also Florida’s oldest and largest independent retailer of fine wine and spirits.
In order to enhance their customers shopping experience, the client was looking to enable cross channel functionality for their customers allowing them to ‘shop online and pick-up in store’ They also wanted to replace their existing payment system with a solution that offered greater support and security. Realizing the limitations of their current POS systems, the client knew that one of their options was to upgrade their existing platforms. So they were looking for a partner who could evaluate the best course of action and determine which path would bring the best return on their investment.
The client partnered with the leading Oracle Retail Stores Global Partner SkillNet to help them assess the impact and value they would receive from an upgrade. Once SkillNet completed and shared their comprehensive upgrade analysis, the customer had all the data they needed to make an informed decision and execute on a clear path for the future of their operations.
Based on the recommendations, the client chose to invest in an upgrade of their systems to take advantage of the omnichannel functionality available in the newer releases and moved forward with SkillNet to design and implement their system upgrades and integration.
Solution – Enabling Seamless Omnichannel Experience
SkillNet worked closely with the client to simplify and accelerate their upgrade of Xstore. Apart from the upgrade assessment of existing system configurations, Team SkillNet had also make recommendations to optimize new release functionality. The customer decided to streamline their new system implementation and keep customizations to a minimum by installing a near vanilla implementation of Xstore.
As part of the Xstore upgrade implementation, SkillNet also focused on resolving issues relating to current payment system. For in store payments, the client had been utilizing Xpay for their credit, debit, and gift card payment authorizations but wanted to replace it with a solution that offered greater support and security. The client wanted to replace their existing process with a certified, sustainable, and hassle free EMV solution. With this in mind, SkillNet designed a new EMV payment solution utilizing in-store Verifone pin-pad devices fully integrated to Xstore.
In addition to integrating the new EMV payment solution, SkillNet also handled a number of other Xstore system integrations including integration to their existing implementation of Order Broker and Customer Engagement to round out the first phase of their upgrade deployment.
The Xstore upgrade was successfully rolled out and enabled customers with omni-channel functionality and enhanced digital security.
Applications In Scope
- Oracle Retail Xstore POS
- Oracle Retail Order Broker also known as OROB
- Oracle Retail Customer Engagement also known as ORCE
“With the goal of improving our IT infrastructure to better accommodate the needs of our customers, we needed a partner with broad expertise across store technologies including retail system upgrades, integrations, and solution design. SkillNet was the right choice.”
Director of Store Systems