Case Study

Specialty retailer transforms their digital footprint with Oracle retail

Specialty Retailer partners with SkillNet to improve order management, security enhanced payment solutions, private label credit card, international expansion and in-store mobile POS

Client

A global specialty retailer with a focus on digital transformation.

Oracle Retail Applications

  • Oracle Retail Xstore Point-of-Service Suite

Engagement

The specialty retailer was looking for a system integration partner that had expertise in both e-commerce and store systems to support them on their omnichannel and digital transformation journey.

Solution

Based on its Stores & eCommerce expertise, SkillNet was chosen to support the clients’s Oracle Retail implementation of Xstore Point-of-Service solution. A multidisciplinary team from SkillNet was introduced to deliver end-to-end, omnichannel solutions as well as maintain and support a roadmap of new features and expansion to new international markets. SkillNet delivered the following transformative projects for the retailer:

EMV and PCI Compliant Payment Solution Integrated to Xstore

Implementation of a new payment solution to enhance fiscal security for their US stores integrated to Xstore and AJB payment processing.

Private Label Credit Card

Introduced private credit card label as tender across channels. Added functionality for account lookup and payment.

Oracle Retail Xstore Mobile Solution

Team SkillNet deployed Oracle Retail Xstore mobile application in stores enabling clienteling and queue busting for an enhanced customer experience.

SkillNet also provides application support to the retailer’s production systems based on high availability and demanding service level agreements.

As new capabilities are required to keep pace with growing customer expectations of the digital experience, SkillNet continues to provide complete omni-channel design and implementation services for the retailer.

About SkillNet

SkillNet is an Oracle Retail Solutions implementation and integration partner. Our Store Solutions team has supported over a hundred customers in their on-prem to cloud journeys. Apart from Oracle Retail Xstore Point of Service V21 expertise, Skillnet also supports other products in Oracle Retail Suite such as Merchandising operations Management, Planning & Optimization and Supply Chain Management.

Contact us for more details or if you would like a free POS Assessment.

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