Decentralize and revolutionize.

Decentralize your traditional in-house application support schema and revolutionize how your store and e-commerce channels operate with SkillNet’s cloud and onsite support services. Your applications are in good hands.

Consistent support on a global scale.

Actively supporting stores in over 23 countries and counting, our cloud support services are revolutionizing how retailers operate. We provide retailers with application support and service management for e-commerce sites and stores around the world. Whether its general maintenance, bug fixes, or upgrades, our expert engineers can support your retail needs.

Get store support when you need it.

Currently providing application support to over 2,600 stores at any given time via the cloud, SkillNet’s application support is ready where and when you need it. Retailers face unique environmental variances like peak season demand shifts that require adaptable and flexible support solutions. Whether your business requires 24×7 maintenance and support or scaled down 9-6pm services with on-call support, SkillNet’s global support teams can help. We work with you to determine the right support model and subsequent pricing structure, whether its sla-based or ticket based, that fits your ideal support and maintenance schedule. We’ve got you covered.

Sample Support Models

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24×7 around the clock support

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Dedicated support hours

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On-call support

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Remote technical team with on-site coordinator for streamlined communications

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Client help desk supported by our technical teams

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Reduce cost. Increase efficiency.

From the cloud, our team supports over $680,000,000 in global retail transactions a month. Decrease your hardware and IT costs with our custom tailored global support solutions designed with flexibility and efficiency in mind.

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Retail leaders trust SkillNet.

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What our client’s say…

“After an intensive review of the Oracle partners in the field, we selected SkillNet’s Professional Services and Expert Services teams to support and enhance our store systems. SkillNet has been a true partner listening to our business requirements and adapting their offerings to a model that not only aligns with but also compliments our operational structure, showing great capability and flexibility of resources.”

// EVP and CIO for Brooks Brothers
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Revolutionize your support.

With SkillNet’s cloud and onsite support services, you can revolutionize how your store and e-commerce channels operate worldwide. Find out how one of our global support solutions can work for you.

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Omni-channel solutions.

SkillNet’s consultants can help you migrate from multi-channel to omni-channel with our retail solutions.