CRM Solutions

We deliver eCommerce, Point of Sale, CRM, Multi-Channel Integration and Enterprise Solutions to the public and private sector.

More specifically, SkillNet has design, implemented and roll out numerous CRM implementations using a variety of solutions from Oracle eSiebel, salesforce, Infor, BlueMartini and more.

Our customers have used these solutions to handle millions of calls and resolve cases totally in the 100's of millions of dollars. CRM extends to:

• Customer Relationships (CR)
• Customer-Related Operations (CRO)
• Marketing
• Sales
• Analytics
• Social Media

We have combined CRM solutions with business analytics to enable our clients to derive insights into customer behavior and current business operations.

Beyond CRM, we have designed next generation customer transaction business processes built to seamlessly integrate disparate POS, SIM, CRM, Audit, Delivery systems in the retail domain.

SkillNet brings its large experience in dealing with high transaction customer applications to CRM, to ensure scalable and reliable customer relationship management solutions.